Upstream issue

Update timeline

1. investigating Oct 19, 2026, 06:37 PM UTC

   We are aware of an upstream issue impacting Visa Direct push transactions. Some transactions may experience failures or increased processing times. We are actively monitoring the situation and working with our external partners to determine the cause and restore normal service.

2. identified Oct 19, 2026, 07:07 PM UTC

   We have confirmed that the issue is affecting specific BINs on both Visa Direct and Mastercard MoneySend. Current findings indicate an upstream issuer network issue that may result in transaction failures or increased processing times. We are actively monitoring and coordinating with our partners as they work toward resolution. Reference Tickets: Visa: INC27272613 Mastercard: INC00000650178

3. identified Oct 19, 2026, 07:40 PM UTC

   We have confirmed that the issue is affecting both Visa Direct and Mastercard MoneySend transactions. Current findings indicate an upstream issuer network issue that may result in transaction failures for specific BINs and increased processing times for all transactions. We are actively monitoring and coordinating with our partners as they work toward resolution. Reference Tickets: Visa: INC27272613 Mastercard: INC00000650178

4. monitoring Oct 19, 2026, 08:03 PM UTC

   The issue affecting Visa Direct and Mastercard MoneySend transactions appears to be resolved. Transaction processing has returned to normal, and we are continuing to monitor the service closely to ensure ongoing stability.

5. resolved Oct 19, 2026, 08:33 PM UTC

   The issue affecting Visa Direct and Mastercard MoneySend transactions has been resolved. Transaction processing is back to normal. We are still monitoring the service closely to make sure it stays stable. We apologize for any inconvenience this may have caused. Reference Tickets: Visa: INC27272613 Mastercard: INC00000650178