Cross River Bank incident

Push to Pay Web API — Service Degradation

Resolved after 1 hour 58 minutes, affecting Card Payments Authorization Service and Card Payments Push Service and 1 more, on August 15, 2026.

monitoring Aug 15, 2026, 08:10 PM UTC

Our engineers have confirmed that the underlying issue causing high load on our databases has stopped. We are continuing to monitor to ensure stability.

Started
Aug 15, 2026, 07:13 PM UTC
Resolved
Aug 15, 2026, 09:12 PM UTC
Duration
1h 58m
Detected by Pingoru
Aug 15, 2026, 07:13 PM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Aug 15, 2026, 07:13 PM UTC

    Please be advised that we are currently experiencing service degradation with our Push to Pay Web API. Our engineers are investigating, and updates will be provided shortly.

  2. investigating Aug 15, 2026, 07:47 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 15, 2026, 08:10 PM UTC

    Our engineers have confirmed that the underlying issue causing high load on our databases has stopped. We are continuing to monitor to ensure stability.

  4. resolved Aug 15, 2026, 09:12 PM UTC

    Push to Pay WebApi remains operational and performance has been fully restored

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