Cross River Bank incident

Delayed Network Files

Ongoing since 02:54 PM UTC, affecting Card Payments Settlements and Card Payments Reconciliation Reporting and 1 more.

investigating Nov 05, 2026, 03:31 PM UTC

The Visa files have arrived and are being successfully ingested. Our technical teams are continuing to work on the Mastercard files and are actively investigating the remaining issue. Further updates will be provided as more information becomes available.

Started
Nov 05, 2026, 02:54 PM UTC
Resolved
Ongoing
Duration
● 1h 55m
Detected by Pingoru
Nov 05, 2026, 02:54 PM UTC

Affected components

Card Payments SettlementsCard Payments Reconciliation ReportingCard Payments Chargebacks Reporting

Update timeline

  1. investigating Nov 05, 2026, 02:54 PM UTC

    We are currently investigating an issue causing delays with Visa and Mastercard network files. This may delay today's Network Settlements and Reporting. Our technical teams are actively looking into the matter. Further updates will be provided as more information becomes available.

  2. investigating Nov 05, 2026, 03:31 PM UTC

    The Visa files have arrived and are being successfully ingested. Our technical teams are continuing to work on the Mastercard files and are actively investigating the remaining issue. Further updates will be provided as more information becomes available.

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