Cross River Bank incident

Visa Settlements May Be Delayed

Ongoing since 05:08 PM UTC, affecting Card Payments Settlements and Card Payments Reconciliation Reporting.

monitoring Oct 29, 2026, 05:59 PM UTC

Visa Settlement is complete. We will now monitor the generation of the Reconciliation Reports, in case of side effects from the Visa file delay.

Started
Oct 29, 2026, 05:08 PM UTC
Resolved
Ongoing
Duration
● 4h 1m
Detected by Pingoru
Oct 29, 2026, 05:08 PM UTC

Affected components

Card Payments SettlementsCard Payments Reconciliation Reporting

Update timeline

  1. investigating Oct 29, 2026, 05:08 PM UTC

    Please note that we received a partial file from Visa this morning. We received the corrected FinRec files, but they are still ingesting. Today's Visa Settlements may be delayed

  2. monitoring Oct 29, 2026, 05:59 PM UTC

    Visa Settlement is complete. We will now monitor the generation of the Reconciliation Reports, in case of side effects from the Visa file delay.

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