Cross River Bank Outage History
Cross River Bank is up right nowPingoru has recorded 52 incidents for Cross River Bank: 12 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 1 | 6 of 744 (1%) |
| August 2026 | 3 | 3 of 744 (0%) |
| September 2026 | 3 | 38 of 720 (5%) |
| October 2026 | 3 | 4 of 569 (1%) |
Incidents, newest first
Minor October 19, 2026 Upstream issue 1h 55m Card Payments Push Service
Started Oct 19, 2026, 06:37 PM UTC· resolved Oct 19, 2026, 08:33 PM UTC
- investigating Oct 19, 2026, 06:37 PM UTC
We are aware of an upstream issue impacting Visa Direct push transactions. Some transactions may experience failures or increased processing times. We are actively monitoring the situation and working with our external partners to determine the cause and restore normal service.
- identified Oct 19, 2026, 07:07 PM UTC
We have confirmed that the issue is affecting specific BINs on both Visa Direct and Mastercard MoneySend. Current findings indicate an upstream issuer network issue that may result in transaction failures or increased processing times. We are actively monitoring and coordinating with our partners as they work toward resolution. Reference Tickets: Visa: INC27272613 Mastercard: INC00000650178
- identified Oct 19, 2026, 07:40 PM UTC
We have confirmed that the issue is affecting both Visa Direct and Mastercard MoneySend transactions. Current findings indicate an upstream issuer network issue that may result in transaction failures for specific BINs and increased processing times for all transactions. We are actively monitoring and coordinating with our partners as they work toward resolution. Reference Tickets: Visa: INC27272613 Mastercard: INC00000650178
- monitoring Oct 19, 2026, 08:03 PM UTC
The issue affecting Visa Direct and Mastercard MoneySend transactions appears to be resolved. Transaction processing has returned to normal, and we are continuing to monitor the service closely to ensure ongoing stability.
- resolved Oct 19, 2026, 08:33 PM UTC
The issue affecting Visa Direct and Mastercard MoneySend transactions has been resolved. Transaction processing is back to normal. We are still monitoring the service closely to make sure it stays stable. We apologize for any inconvenience this may have caused. Reference Tickets: Visa: INC27272613 Mastercard: INC00000650178
Minor October 19, 2026 Card Payments — Potential Service Disruption 48m Card Payments Push Service
Started Oct 19, 2026, 10:26 AM UTC· resolved Oct 19, 2026, 11:15 AM UTC
- investigating Oct 19, 2026, 10:26 AM UTC
We are aware of a potential issue that may affect card payment processing. This issue is specific to push payments outside of the US and does not impact other card payment services. Some customers may experience delays in transaction processing, as affected transactions may be held pending until the issue is resolved. Our team is actively investigating and we will provide updates as more information becomes available.
- resolved Oct 19, 2026, 11:15 AM UTC
The potential issue affecting push payments outside of the US has been resolved. All card payment services are operating normally. If you experience any issues, please contact our support team.
Minor October 1, 2026 Mastercard Settlement Delays 58m Card Payments Settlements
Started Oct 01, 2026, 05:13 PM UTC· resolved Oct 01, 2026, 06:12 PM UTC
- identified Oct 01, 2026, 05:13 PM UTC
Cross River has not received reporting from Mastercard yet, due to Mastercard incident INC000000639581. Partners may experience Mastercard settlement delays today.
- resolved Oct 01, 2026, 06:12 PM UTC
All Partners have received their Mastercard settlements for today
Notice September 29, 2026 Cross River Bank - Card Payments Reconciliation Platform: Reporting Delays 19h 11m Card Payments Reconciliation Reporting
Started Sep 29, 2026, 10:27 PM UTC· resolved Sep 30, 2026, 05:38 PM UTC
- investigating Sep 29, 2026, 10:27 PM UTC
We are investigating an issue with the Card Payments Reconciliation Platform that is causing import problems, so reporting is delayed. Our team is working to find the cause and assess the impact. Our technical teams are working on a fix, and we'll post an update as soon as we know more.
- investigating Sep 29, 2026, 11:44 PM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 12:17 AM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 01:18 AM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 01:57 AM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 02:41 AM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 03:21 AM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 04:12 AM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 05:36 AM UTC
Our technical teams are still investigating the issue with the Card Payments Reconciliation Platform that is causing import delays in production. Work is ongoing to identify the underlying cause and implement a resolution. There are no further updates at this time. We will provide additional information as it becomes available.
- investigating Sep 30, 2026, 07:41 AM UTC
We are continuing to investigate this issue.
- identified Sep 30, 2026, 07:49 AM UTC
The underling root cause is identified . Work currently underway to apply a fix and resolve the issue. We will provide additional information as it becomes available.
- identified Sep 30, 2026, 09:15 AM UTC
Our engineering team still working on a fix. We will continue to provide additional information
- identified Sep 30, 2026, 11:04 AM UTC
Our engineering team is actively working on a resolution. We will keep you updated as more information becomes available.
- identified Sep 30, 2026, 12:25 PM UTC
Our engineering team is actively working on a resolution. We will keep you updated as more information becomes available.
- identified Sep 30, 2026, 01:17 PM UTC
Our engineering team is actively working to resolve the issue. We will continue to provide updates as more information becomes available.
- identified Sep 30, 2026, 02:08 PM UTC
Our engineering team is actively working on a resolution. We will provide updates as they become available.
- identified Sep 30, 2026, 03:12 PM UTC
Our engineering team is actively working on a resolution. We will provide updates as more information becomes available.
- monitoring Sep 30, 2026, 03:54 PM UTC
A fix has been applied, and we are actively monitoring service health to ensure stability. We will continue to provide updates as we validate the recovery.
- resolved Sep 30, 2026, 05:38 PM UTC
Our Engineering team created new database indexes and optimized the affected query. As a result, Reconciliation Reporting has been successfully generated and delivered to partners. After a period of monitoring, we have confirmed service stability and normal operations. This incident has been resolved.
Minor September 16, 2026 Cross River- Card Payment Services — Visa Transaction Disruption 10h 19m Card Payments Authorization Service
Started Sep 16, 2026, 09:04 PM UTC· resolved Sep 17, 2026, 07:24 AM UTC
- monitoring Sep 16, 2026, 09:04 PM UTC
Please be advised that Card Payment services are currently experiencing a disruption caused by an incident of a third-party service provider. As a result, some payments made with Visa cards may fail to complete, and customers may experience intermittent errors or delays. Our team is actively monitoring the situation as the provider work toward resolution. Additional updates will be provided as more information becomes available.
- monitoring Sep 16, 2026, 10:19 PM UTC
Our third-party provider's technical teams continue to actively investigate and work toward resolution of the reported issue. Work is ongoing on their end to identify the underlying cause and implement a resolution. This may impact some Visa cardholders' ability to make payments. There are no changes to report at this time. We are closely monitoring the situation and will provide additional information upon resolution or as it becomes available.
- monitoring Sep 16, 2026, 11:44 PM UTC
Investigation in Progress: Our third-party provider's technical teams continue to investigate the reported issue and work toward resolution. This may impact some Visa cardholders' ability to make payments. There are no updates at this time. We continue to monitor the situation and will provide additional information as it becomes available.
- monitoring Sep 17, 2026, 12:59 AM UTC
Investigation in Progress: Our third-party provider's technical teams continue to investigate the reported issue and work toward resolution. This may impact some Visa cardholders' ability to make payments. There are no updates at this time. We continue to monitor the situation and will provide additional information as it becomes available.
- monitoring Sep 17, 2026, 03:05 AM UTC
Investigation in Progress: Our third-party provider's technical teams continue to investigate the reported issue and work toward resolution. This may impact some Visa cardholders' ability to make payments. There are no updates at this time. We continue to monitor the situation and will provide additional information as it becomes available.
- monitoring Sep 17, 2026, 03:52 AM UTC
Investigation in Progress: Our third-party provider's technical teams continue to investigate the reported issue and work toward resolution. This may impact some Visa cardholders' ability to make payments. There are no updates at this time. We continue to monitor the situation and will provide additional information as it becomes available.
- monitoring Sep 17, 2026, 05:01 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 17, 2026, 06:11 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 17, 2026, 07:24 AM UTC
While our third-party service provider continues to work toward full resolution of the reported issue affecting Visa transactions, our team has monitored our systems throughout the incident and has not identified any impact on payment processing on our end. As Card Payment services on our side are operating normally, we are closing this incident. Should any related impact be observed, we will provide further updates accordingly. We appreciate your patience and understanding.
Minor September 3, 2026 Push to Pay Express Latency 7h 59m Card Payments Authorization Service, Card Payments Push Service, Card Payments Pull Service
Started Sep 03, 2026, 02:24 PM UTC· resolved Sep 03, 2026, 10:24 PM UTC
- investigating Sep 03, 2026, 02:24 PM UTC
We are currently experiencing latency with our Push to Pay Express. Our engineers are investigating, and updates will follow shortly.
- identified Sep 03, 2026, 02:54 PM UTC
The elevated latency on our Push to Pay Web API has been traced to an upstream Mastercard Send service disruption impacting P2P, Funding, and Disbursement API calls (impact start 13:27 UTC). Mastercard is actively investigating. Transactions on alternate rails are unaffected. Next update to follow. Mastercard Reference Number: INC000000624660
- identified Sep 03, 2026, 03:42 PM UTC
Our engineers are actively troubleshooting our Push to Pay Web API latency issue, and will provide an update as more information becomes available.
- identified Sep 03, 2026, 04:20 PM UTC
Our engineers continue to actively troubleshoot the Push to Pay Web API latency issue. There are no additional updates at this time. We will provided further information as it becomes available .
- identified Sep 03, 2026, 05:27 PM UTC
Mastercard has identified the cause as an event at a third-party provider. Core Mastercard transaction processing remains operational; impact is limited to a subset of value-added services, including the Send APIs used by Push to Pay. Mastercard's teams are actively working the issue. Alternate rails remain unaffected. Next update to follow.
- monitoring Sep 03, 2026, 07:45 PM UTC
Mastercard has advised that their teams continue to investigate and remediate the issue impacting multiple services; some services are beginning to recover, though efforts remain ongoing to fully restore all impacted services. We are seeing our Mastercard Send rail services stabilize, with response times back to normal, error rates reduced, and internal alerts cleared. As Mastercard's remediation continues, intermittent impact remains possible. We continue to monitor.
- monitoring Sep 03, 2026, 08:52 PM UTC
Mastercard connectivity has been restored and all systems are operating normally. We continue to monitor the environment and address a small number of residual issues resulting from the disruption.
- monitoring Sep 03, 2026, 10:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 03, 2026, 10:24 PM UTC
Status of all systems is back to normal, delayed transactions are being processed but we will continue to monitor and work with partners to address any delayed transactions that do not get processed.
Notice August 27, 2026 Investigating P2P Transfer Processing Delays – Card Payments Pull Service
Started Aug 27, 2026, 10:22 AM UTC· resolved Aug 27, 2026, 10:22 AM UTC
- resolved Aug 27, 2026, 10:22 AM UTC
We are aware of an issue affecting P2P transfers that may cause increased processing times. Some transactions may remain pending longer than expected. Our engineering team is actively investigating the issue and working to resolve it as quickly as possible.
Minor August 15, 2026 Push to Pay Web API — Service Degradation 1h 58m Card Payments Authorization Service, Card Payments Push Service, Card Payments Pull Service
Started Aug 15, 2026, 07:13 PM UTC· resolved Aug 15, 2026, 09:12 PM UTC
- investigating Aug 15, 2026, 07:13 PM UTC
Please be advised that we are currently experiencing service degradation with our Push to Pay Web API. Our engineers are investigating, and updates will be provided shortly.
- investigating Aug 15, 2026, 07:47 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 15, 2026, 08:10 PM UTC
Our engineers have confirmed that the underlying issue causing high load on our databases has stopped. We are continuing to monitor to ensure stability.
- resolved Aug 15, 2026, 09:12 PM UTC
Push to Pay WebApi remains operational and performance has been fully restored
Major August 15, 2026 Mastercard transaction processing (SMS & DMS) unavailable 1h 5m Card Payments Authorization Service
Started Aug 15, 2026, 05:23 AM UTC· resolved Aug 15, 2026, 06:29 AM UTC
- identified Aug 15, 2026, 05:23 AM UTC
We are experiencing service disruptions caused by outages at upstream third-party providers. Impact is currently limited to Single Message System (SMS) and Dual Message System (DMS) on Mastercard-branded card transaction processing. Our core platform, ledger, and account systems remain operational Mastercard authorization processing is unavailable. The problem began at 04:01 UTC on 15 August 2026. Network connectivity to the Mastercard network failed. Both Mastercard channels are affected: Single Message System (SMS) and Dual Message System (DMS). Mastercard cannot deliver authorization requests to us. Cardholders can see declines on Mastercard-branded cards. Visa authorization processing is not affected. Our core platform, ledger, and account systems operate normally
- monitoring Aug 15, 2026, 05:54 AM UTC
This incident was remediated upstream by Mastercard. Service connectivity was restored without configuration or code changes on our side, and our automated reconnect process re-established the session without manual intervention. No degradation remains and no customer action is required. We will continue to monitor connectivity and transaction performance closely to confirm the issue is fully resolved, and will provide a further update if anything changes.
- resolved Aug 15, 2026, 06:29 AM UTC
This incident is now resolved. Impact window: [11:58]–[1:28 EST] This incident was remediated upstream by Mastercard. Service connectivity was restored without configuration or code changes on our side, and our automated reconnect process re-established the session without manual intervention. No degradation remains and no customer action is required
Minor July 9, 2026 Investigating Reports of Settlement Issues 5h 50m Card Payments Authorization Service, Card Payments Push Service, Card Payments Pull Service
Started Jul 09, 2026, 08:49 PM UTC· resolved Jul 10, 2026, 02:40 AM UTC
- investigating Jul 09, 2026, 08:49 PM UTC
We are currently investigating reports of issues affecting Visa settlement. Our team is actively working to identify the cause and assess the impact. We will provide an update as soon as our investigation is complete or when additional information becomes available.
- monitoring Jul 09, 2026, 09:49 PM UTC
We have received an update from our partner. They are working to restore normal processing. As part of the remediation effort, some settlement wires have been intentionally held by the partner to ensure accurate processing. You may continue to see an impact to a subset of international settlement wires. We will provide updates as we receive them.
- monitoring Jul 09, 2026, 09:53 PM UTC
We have received an update from our partner. They are working to restore normal processing. As part of the remediation effort, some settlement wires have been intentionally held by the partner to ensure accurate processing. You may continue to see an impact to a subset of international settlement wires. We will provide updates as we receive them.
- monitoring Jul 10, 2026, 12:03 AM UTC
We are still awaiting confirmation of issue resolution from our partner. We will work directly with impacted customers to address outstanding items.
- resolved Jul 10, 2026, 02:40 AM UTC
At this time, we have no new information to share. Our team remains engaged and will provide the next update on July 10.
Notice June 26, 2026 Settlement Reporting Issue 1h 33m
Started Jun 26, 2026, 07:25 PM UTC· resolved Jun 26, 2026, 08:59 PM UTC
- identified Jun 26, 2026, 07:25 PM UTC
The team discovered an issue impacting 6/25's Settlement reporting leading to missing transactions in reports, the team is working on a resolution and we will update once completed.
- resolved Jun 26, 2026, 08:59 PM UTC
The issue impacting 6/25 settlement reporting that led to missing transactions has been identified and resolved. The updated 6/25 report has been made available.
Minor May 29, 2026 Cross River - PushToPay degraded performance 1h 23m Card Payments Pull Service
Started May 29, 2026, 08:58 AM UTC· resolved May 29, 2026, 10:22 AM UTC
- investigating May 29, 2026, 08:58 AM UTC
Our NOC team has identified a possible degradation of performance. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]
- identified May 29, 2026, 09:24 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 29, 2026, 09:46 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 29, 2026, 10:19 AM UTC
We are continuing to monitor for any further issues.
- resolved May 29, 2026, 10:22 AM UTC
This incident has been resolved.
Notice October 20, 2025 Cross River - degraded performance on third-party cloud provider 8h 14m Card Payments Authorization Service, Card Payments Push Service, Card Payments Pull Service
Started Oct 20, 2025, 06:21 PM UTC· resolved Oct 21, 2025, 02:36 AM UTC
- monitoring Oct 20, 2025, 06:21 PM UTC
There is an ongoing issue related to our third-party cloud provider. At this time, Payment Services remain unaffected; however, we are closely monitoring the situation. We will provide updates should there be any changes. For more information, please contact: [email protected]
- resolved Oct 21, 2025, 02:36 AM UTC
This incident has been resolved.
Notice June 30, 2025 Cross River P2P Visa Direct - Possible degradation of service –
Started Jun 30, 2025, 07:00 PM UTC· resolved Jun 30, 2025, 07:00 PM UTC
- resolved Jul 03, 2025, 07:33 AM UTC
Our NOC team has identified a possible degradation of performance in the P2P Visa Direct rail. This is currently under investigation. Customers may experience some performance and availability issues.