Is Covantis down?

Hello, We are currently investigating an issue on the Covantis DocCreate platform that is affecting all users. End-user impact: Users are currently unable to preview or export documents. We are treating this issue with the highest priority, and our operations and development teams are actively investigating. If you have any questions, please contact our support team at [[email protected]](mailto:[email protected]). Thank you, The Covantis Support Team.

Hello, The Covantis DocCreate issue affecting previewing and exporting documents has been resolved. We're going to do a deep-dive investigation on what happened and to ensure it does not happen again. If you have any questions you can contact our support team by email at [[email protected]](mailto:[email protected]). Thank you, The Covantis Support Team.

Hello, We're currently investigating an issue on the Voyages platform that is affecting some conversation. End user impact: A very small percentage of inbound messages from non-plarform participants are not displayed chat This issue is being treated with the highest priority. Our Operations and Development teams are actively investigating the cause and working on a solution as quickly as possible. If you have any questions, please contact our support team at [**[email protected]**](mailto:[email protected]). Thank you, The Covantis Support Team .

Hello, We have resolved the issue on the Voyages platform that have prevented certain messages from non-platform senders from being delivered correctly during the past seven days. The issue affected a very small percentage of Voyages chat conversations. All affected customers will be contacted directly with details about the impact on their conversations and any necessary next steps. We apologize for the inconvenience. We're going to do a deep-dive investigation on what happened and to ensure it does not happen again. If you have any questions, please contact [[email protected]](mailto:[email protected]). Thank you, The Covantis Support Team .

Hello, We're currently investigating an issue on the DocCreate platform that is affecting all users and causing slow performance. Users may experience longer loading times when accessing folders or navigating through the platform, and in some cases, pages may fail to load and return an error. As a temporary workaround, refreshing the page may allow you to continue working if a page fails to load or returns an error. We are treating this with the highest priority, and our Operations team is currently investigating the issue. If you have any questions, you can contact our Support team by email at [[email protected]](mailto:[email protected]). Thank you, The Covantis Support Team.

Hello, We wanted to give you an update on the issue we have been investigating, which is affecting all users and causing slow performance across DocCreate, including longer loading times and, in some cases, errors when accessing folders or navigating through the platform. The Covantis Operations team has identified the issue and applied a fix. The platform is currently stable, and we're closely monitoring both the fix and our systems to make sure everything is functioning properly while we work toward fully restoring all services and functionality. We will be back in touch as soon as the issue is fully resolved. If you have any questions, you can contact our Support team by email at [[email protected]](mailto:[email protected]). Thank you, The Covantis Support Team.

Hello, The Covantis DocCreate issue that was causing general platform slowness has been resolved. We're going to do a deep-dive investigation on what happened and to ensure it does not happen again. If you have any questions you can contact our support team by email at [**[email protected]**](mailto:[email protected])**.** Thank you, The Covantis Support Team.

Hello, We're currently investigating an issue on Voyages platform that is affecting all users and that prevents them from using it. We are treating this problem with the highest priority and our operations and development teams are currently investigating. In the meantime if you have any questions you can contact our support team by email [[email protected]](mailto:[email protected]) Thank you, The Covantis support team..

Hello, We’re pleased to confirm that the service interruption affecting the Voyages platform has been resolved. The platform has remained stable and operating normally for the past 30 minutes, and we’ll continue monitoring it closely. If you have any questions or experience further issues, please contact our Support team through the platform. Thank you for your patience and understanding. Kind regards, The Covantis Support Team.