Covantis experienced a minor incident on October 5, 2026, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 05, 2026, 08:17 AM UTC
Hello, We're currently investigating an issue on the Voyages platform that is affecting some conversation. End user impact: A very small percentage of inbound messages from non-plarform participants are not displayed chat This issue is being treated with the highest priority. Our Operations and Development teams are actively investigating the cause and working on a solution as quickly as possible. If you have any questions, please contact our support team at [**[email protected]**](mailto:[email protected]). Thank you, The Covantis Support Team .
- resolved Oct 05, 2026, 12:15 PM UTC
Hello, We have resolved the issue on the Voyages platform that have prevented certain messages from non-platform senders from being delivered correctly during the past seven days. The issue affected a very small percentage of Voyages chat conversations. All affected customers will be contacted directly with details about the impact on their conversations and any necessary next steps. We apologize for the inconvenience. We're going to do a deep-dive investigation on what happened and to ensure it does not happen again. If you have any questions, please contact [[email protected]](mailto:[email protected]). Thank you, The Covantis Support Team .