Covantis QuickDocs – Temporary Interruption Affecting Special AI Checks

Update timeline

1. investigating Jan 16, 2026, 02:43 PM UTC

   Hello, We would like to inform you of a temporary issue affecting the special AI checks in our QuickDocs application. At this time, these checks are not functioning. Our team is actively working on a fix, and we expect the issue to be fully resolved by early Monday morning. Once the service is restored, we will send a follow-up email to confirm. We apologize for any inconvenience this may cause and appreciate your patience. If you have any questions, please contact our support team at [[email protected]](mailto:[email protected]) Thank you, The Covantis Support Team.

2. identified Jan 19, 2026, 10:52 AM UTC

   Hello, We are writing to provide an update on the recent issue affecting the special AI checks in our QuickDocs application. The service has been partially restored, and AI checks are now functioning correctly in many cases. In particular, folders containing fewer than 100 documents should work as expected. However, we are still experiencing limitations when a large number of documents are involved. As the number of documents increases — and depending on the complexity of the checks being run — the likelihood of failures also increases. Our team is actively continuing the investigation and working toward a permanent fix that will fully restore reliable performance in all scenarios. We will keep you informed as progress is made. We apologize for the continued inconvenience and sincerely appreciate your patience. If you have any questions or encounter specific issues, please don’t hesitate to contact our support team at [[email protected]](mailto:[email protected]). Thank you, The Covantis Support Team.

3. resolved Jan 20, 2026, 02:02 PM UTC

   Hello, The issue affecting the **QuickDocs Platform** has been resolved. Services are fully restored and operating as expected. Our team is conducting a detailed review to understand the underlying factors and implement measures to prevent recurrence. Thank you for your patience during this time. If you have any questions or require further assistance, please contact our support team at [[email protected]](mailto:[email protected]). Thank you, The Covantis Support Team.