Covantis experienced a minor incident on October 8, 2026, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 08, 2026, 08:20 AM UTC
Hello, We are currently investigating an issue on the Covantis DocCreate platform that is affecting all users. End-user impact: Users are currently unable to preview or export documents. We are treating this issue with the highest priority, and our operations and development teams are actively investigating. If you have any questions, please contact our support team at [[email protected]](mailto:[email protected]). Thank you, The Covantis Support Team.
- resolved Oct 08, 2026, 09:28 AM UTC
Hello, The Covantis DocCreate issue affecting previewing and exporting documents has been resolved. We're going to do a deep-dive investigation on what happened and to ensure it does not happen again. If you have any questions you can contact our support team by email at [[email protected]](mailto:[email protected]). Thank you, The Covantis Support Team.