Major Covantis DocCreate Service Interruption Affecting All Users

Update timeline

1. investigating Aug 24, 2026, 08:27 PM UTC

   Hello, We're currently investigating an issue on the DocCreate platform that is affecting all users and causing slow performance. Users may experience longer loading times when accessing folders or navigating through the platform, and in some cases, pages may fail to load and return an error. As a temporary workaround, refreshing the page may allow you to continue working if a page fails to load or returns an error. We are treating this with the highest priority, and our Operations team is currently investigating the issue. If you have any questions, you can contact our Support team by email at [[email protected]](mailto:[email protected]). Thank you, The Covantis Support Team.

2. monitoring Aug 24, 2026, 09:10 PM UTC

   Hello, We wanted to give you an update on the issue we have been investigating, which is affecting all users and causing slow performance across DocCreate, including longer loading times and, in some cases, errors when accessing folders or navigating through the platform. The Covantis Operations team has identified the issue and applied a fix. The platform is currently stable, and we're closely monitoring both the fix and our systems to make sure everything is functioning properly while we work toward fully restoring all services and functionality. We will be back in touch as soon as the issue is fully resolved. If you have any questions, you can contact our Support team by email at [[email protected]](mailto:[email protected]). Thank you, The Covantis Support Team.

3. resolved Aug 27, 2026, 12:33 PM UTC

   Hello, The Covantis DocCreate issue that was causing general platform slowness has been resolved. We're going to do a deep-dive investigation on what happened and to ensure it does not happen again. If you have any questions you can contact our support team by email at [**[email protected]**](mailto:[email protected])**.** Thank you, The Covantis Support Team.