Countingup Outage History

One of our providers is experiencing technical difficulties, this is affecting: • Inbound and outbound transfers • Card authorisations • New account sign up • Card related features (activate, freeze/thaw, get PIN) in the Countingup app Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

One of our providers is experiencing technical difficulties, this is affecting the processing of account transfers through the Faster Payments scheme. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Any outbound payments that have been attempted after 13:18 have been held and queued whilst the third-party technical difficulties are ongoing. These payments will be processed once the service is restored and stable. Any inbound payments may be successful or may be reversed; this will depend entirely on the third-party provider. This is still being investigated by the third party.

Third-party investigations remain ongoing into the Faster Payments service issues. Here is what this means for your payments right now: • Outgoing payments: Any payments you send are safely queued in our system. They will go through automatically as soon as the issue is resolved and service is fully restored. • Incoming payments: Payments sent to you may go through as normal, or they might automatically reverse back to the sender if the connection drops. Our team is monitoring the situation closely and working directly with our provider to get things back to normal as quickly as possible. Thank you for your patience while we get this sorted. We’ll keep you updated as soon as we have more news.

We’ve received an update that recovery is progressing well and some payments are processing much more reliably. To make sure your money moves safely, outgoing Faster Payments will stay queued for a little bit longer. As soon as our provider confirms full stability and we’re completely confident in the connection, all queued payments will be released automatically. Thanks again for bearing with us while we make sure everything is completely secure. We’ll drop another update here as soon as outgoing payments start moving.

We've been notified of technical difficulties that are impacting the processing of some card transactions 💳. If a transaction you're attempting to make is unsuccessful, please don't retry until the issue is fully resolved. Our provider is currently working on identifying the root cause and resolving the issue swiftly. If you need anything in the meantime, please contact our Support team from your app using the 💬 icon.

One of our providers is experiencing technical difficulties which is affecting the processing of card transactions. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

One of our providers is experiencing technical difficulties, which is affecting: • Card transactions We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

One of our providers is experiencing technical difficulties, which is affecting: • Card transactions We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

One of our providers is experiencing technical difficulties, this is affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will not succeed if they are required to be verified through 3DSecure. In person card payments (contactless, chip & pin) are not affected. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Our provider is also experiencing intermittent issues with outbound account transfers using the Faster Payments scheme. Customers may see errors in the mobile app when trying to make outbound account transfers. We apologise for the continued inconvenience caused.

Our provider has resolved the issue affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will now succeed again. The provider continues to work on resolving the issues impacting outbound account transfers. We apologise for the continued inconvenience caused.

We are continuing to investigate this issue.

One of our providers is experiencing technical difficulties, this is affecting the authorisation of payments made with your Countingup card. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Our provider is continuing to investigate this issue. Cash withdrawals at ATMs are also being affected. We apologise for any inconvenience caused.

One of our providers informed us that they experienced technical difficulties. This has affected the processing of both inbound and outbound account transfers through the Faster Payment scheme between 04:41 and 08:21 BST. All payments initiated before or after this timeframe have not been impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Our provider has identified the issue and is currently working on processing the affected Faster Payments.

We are continuing to investigate this issue.

One of our providers is experiencing technical difficulties, this is intermittently affecting the processing of outbound account transfers through the faster payments scheme. You may see errors when attempting to make an outbound account transfer through the mobile app. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Our provider continues to have issues impacting outbound account transfers, despite the previously communicated fix. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Our banking provider has informed us that some mastercard payments might not be successful. We are continuing to investigate this issue with them.

One of our banking providers is experiencing technical difficulties, this is affecting the processing of outbound faster payments, which may be delayed. You will still be able to receive inbound faster payments from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

We are continuing to investigate this issue.

One of our banking providers is experiencing technical difficulties, this is affecting the processing of outbound faster payments, which may be delayed. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

One of our banking providers is experiencing technical difficulties, this is affecting the processing of inbound faster payments, which may be delayed. You will still be able to make outbound faster payments from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

One of our banking partners is experiencing a degradation of service, this is impacting Bank transfers and New account sign up. Other features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience, and will update this page once we have further information.

We are continuing to investigate the issue. Display of new transactions in the Countingup app may also be delayed.

One of our banking providers is experiencing technical difficulties, this is affecting the processing of outbound faster payments, which may be delayed. You will still be able to receive inbound faster payments sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

We are seeing degraded performance in the app and features accessed from it. Our team is investigating.

Due to a technical issue, we are currently unable to send any SMS verification codes for applicants opening an account with us. This also impacts any existing account holders who wish to change their mobile number. We are investigating the cause and will update you shortly.

One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme. You will still be able to make outbound account transfers from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Unfortunately outbound transfers are also being impacted, and will show as leaving your account but will not be received at their destination. We continue to work with our provider to resolve this as soon as possible, and apologise for any inconvenience caused.