Countingup incident

SMS verification code

Critical Resolved

Countingup experienced a critical incident on September 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2025, 01:59 PM UTC
Resolved
Sep 07, 2020, 03:03 PM UTC
Duration
—
Detected by Pingoru
Sep 01, 2025, 01:59 PM UTC

Update timeline

  1. resolved Sep 01, 2025, 01:59 PM UTC

    This incident has been resolved.

  2. investigating Sep 01, 2025, 01:59 PM UTC

    Due to a technical issue, we are currently unable to send any SMS verification codes for applicants opening an account with us. This also impacts any existing account holders who wish to change their mobile number. We are investigating the cause and will update you shortly.

  3. identified Sep 01, 2025, 01:59 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 01, 2025, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.