Countingup incident

Degraded performance in App

Minor Resolved

Countingup experienced a minor incident on September 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2025, 01:59 PM UTC
Resolved
Aug 25, 2020, 03:58 PM UTC
Duration
—
Detected by Pingoru
Sep 01, 2025, 01:59 PM UTC

Update timeline

  1. investigating Sep 01, 2025, 01:59 PM UTC

    We are seeing degraded performance in the app and features accessed from it. Our team is investigating.

  2. identified Sep 01, 2025, 01:59 PM UTC

    We've identified the cause of the degraded performance, and and our team is investigating potential workarounds.

  3. resolved Sep 01, 2025, 01:59 PM UTC

    We have continued to monitor our systems, and everything is functioning normally. We apologise for any inconvenience caused by this incident.

  4. monitoring Sep 01, 2025, 01:59 PM UTC

    We have a workaround in place and our customers should see performance returning to normal. We are continuing to monitor our systems and will provide further updates as needed.