Countingup incident

Provider Outage affecting Faster Payments

Critical Resolved

Countingup experienced a critical incident on September 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2025, 01:59 PM UTC
Resolved
May 13, 2020, 10:22 AM UTC
Duration
—
Detected by Pingoru
Sep 01, 2025, 01:59 PM UTC

Update timeline

  1. identified Sep 01, 2025, 01:59 PM UTC

    One of our banking providers is experiencing technical difficulties. This is affecting the processing of inbound faster payments, which are being reversed back to the sender, and outbound faster payments, which are currently being queued as they cannot be sent. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  2. monitoring Sep 01, 2025, 01:59 PM UTC

    Our banking provider has now implemented a fix for the problems affecting Faster Payments. We are continuing to monitor for any further issues.

  3. resolved Sep 01, 2025, 01:59 PM UTC

    This incident has been resolved.

  4. identified Sep 01, 2025, 01:59 PM UTC

    Our banking provider is continuing to experience intermittent problems affecting faster payments. Some payments in are now succeeding, but not all. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.