Countingup incident

Provider outage affecting Countingup card payments

Critical Resolved

Countingup experienced a critical incident on April 19, 2026, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2026, 11:06 AM UTC
Resolved
Apr 19, 2026, 11:42 AM UTC
Duration
36m
Detected by Pingoru
Apr 19, 2026, 11:06 AM UTC

Update timeline

  1. investigating Apr 19, 2026, 11:06 AM UTC

    We are continuing to investigate this issue.

  2. investigating Apr 19, 2026, 11:06 AM UTC

    One of our providers is experiencing technical difficulties, this is affecting the authorisation of payments made with your Countingup card. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  3. monitoring Apr 19, 2026, 11:06 AM UTC

    Countingup card payments and cash withdrawals are now being processed correctly again. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.

  4. investigating Apr 19, 2026, 11:06 AM UTC

    Our provider is continuing to investigate this issue. Cash withdrawals at ATMs are also being affected. We apologise for any inconvenience caused.

  5. resolved Apr 19, 2026, 12:06 PM UTC

    This incident has been resolved.