Countingup incident

Provider Outage affecting Inbound Faster Payments

Critical Resolved

Countingup experienced a critical incident on September 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2025, 01:59 PM UTC
Resolved
Nov 07, 2019, 02:46 PM UTC
Duration
—
Detected by Pingoru
Sep 01, 2025, 01:59 PM UTC

Update timeline

  1. resolved Sep 01, 2025, 01:59 PM UTC

    This incident has been resolved.

  2. investigating Sep 01, 2025, 01:59 PM UTC

    One of our banking providers is experiencing technical difficulties, this is affecting the processing of inbound faster payments, which may be delayed. You will still be able to make outbound faster payments from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  3. identified Sep 01, 2025, 01:59 PM UTC

    The issue has been identified and a fix is being implemented.