Countingup incident

Provider outage impacting card transactions

Critical Resolved

Countingup experienced a critical incident on May 15, 2026, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 12:08 PM UTC
Resolved
May 15, 2026, 12:24 PM UTC
Duration
16m
Detected by Pingoru
May 15, 2026, 12:08 PM UTC

Update timeline

  1. investigating May 15, 2026, 12:08 PM UTC

    One of our providers is experiencing technical difficulties which is affecting the processing of card transactions. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  2. resolved May 15, 2026, 01:07 PM UTC

    This incident has been resolved.