Cornerstone incident
Minor Issue - 504 Gateway Time Out error on Edge Import
Cornerstone experienced a notice incident on August 19, 2025 affecting Response Time, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Aug 19, 2025, 02:29 AM UTC
The CSOD Technology Team observed an error "504 Gateway Time Out error" while accessing Edge Import affecting AU SL1 (AWS) swimlane. The problem observed at 5:41 pm Monday, Pacific Time (PT) and was resolved at 6:55 pm Monday, Pacific Time (PT). During this time, clients with portals on this swimlane may have experienced error while accessing the Edge Import.
- postmortem Sep 24, 2025, 07:37 PM UTC
**Incident Summary:** On August 18, 2025, customers hosted in the AU PRD environment experienced a disruption with the Edge Import feature. Attempts to access the service returned an error message followed by a 504 Gateway Timeout, impacting overall service availability. **Root Cause:** The incident was caused by application compatibility issues within the Edge Import service, leading to intermittent failures and errors. Contributing factors included challenges in validating that all components were fully functioning across the affected environment. **Corrective Action:** Engineers restored the affected services and validated system stability, which resolved the errors and returned the Edge Import feature to normal operation. **Preventive Measures:** To reduce the risk of recurrence, Cornerstone is implementing the following actions: * Monitoring Improvements: Strengthening monitoring to detect service issues earlier * System Validation: Introducing regular checks to ensure all application components are functioning as expected * Process Enhancements: Reviewing operational procedures to minimize the likelihood of similar disruptions in the future