Cornerstone experienced a major incident on October 6, 2026 affecting Reporting 2.0, lasting 5h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2026, 01:13 PM UTC
The UK SL2 swim lane is experiencing latency issues around Reporting 2.0. Clients with portals in this swim lane may experience delays or issues accessing Analytics reports in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
- monitoring Oct 06, 2026, 01:47 PM UTC
We have implemented a fix, and the latency has been resolved. We are closely monitoring the environment to ensure performance remains stable and the issue does not recur.
- investigating Oct 06, 2026, 02:44 PM UTC
It appears the issue has resurfaced, and CSOD technical teams are working to resolve it with top priority. More information will be shared as it becomes available.
- monitoring Oct 06, 2026, 04:30 PM UTC
Engineering has implemented an additional solution. Reporting functionality has returned to normal operations following the change. We will keep the status of this issue in Monitoring for a couple of hours to ensure there isn't a reoccurrence.
- resolved Oct 06, 2026, 06:48 PM UTC
After a period of monitoring with no recurrence of the issue, we consider this incident resolved.