Cornerstone experienced a minor incident on October 2, 2026 affecting Response Time, lasting 8h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2026, 02:34 PM UTC
Clients with portals hosted in this swimlane may experience slower response times when accessing certain areas of the application. We are currently investigating the issue.
- investigating Oct 02, 2026, 04:14 PM UTC
We are continuing to actively investigate the latency issue and are treating this as a top priority. Our teams remain engaged and are working to identify the cause and restore normal performance as quickly as possible. We will continue to provide regular updates as our investigation progresses.
- monitoring Oct 02, 2026, 06:27 PM UTC
We have implemented a fix, and the latency has been resolved. We are closely monitoring the environment to ensure performance remains stable and the issue does not recur.
- resolved Oct 02, 2026, 11:07 PM UTC
The CSOD Technology Team observed a performance degradation affecting this swimlane. After a period of monitoring we are considering the issue Resolved. The problem began at 7:46 AM Pacific Time and was resolved at 10:47 AM Pacific Time. During this time, clients with portals on this swimlane may have experienced slow performance or intermittent errors while accessing the application.