Cornerstone incident

Reporting 2.0 – FRA (EU) SL1 - Unable to Create or Edit Reports Due to Unresponsive Report Builder

Major Resolved View vendor source →

Cornerstone experienced a major incident on October 12, 2026 affecting Reporting 2.0, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 07:43 AM UTC
Resolved
Oct 12, 2026, 09:13 AM UTC
Duration
1h 29m
Detected by Pingoru
Oct 12, 2026, 07:43 AM UTC

Affected components

Reporting 2.0

Update timeline

  1. investigating Oct 12, 2026, 07:43 AM UTC

    Users may experience an issue with Reporting 2.0 in the Production environment, where the report builder fails to load the available data fields, preventing users from creating new reports or modifying existing ones. When users attempt to create a new report or edit an existing report, the report builder interface loads but does not display the available fields required to configure the report. As a result, users are unable to add or modify table columns, apply filters, or complete report configuration.

  2. resolved Oct 12, 2026, 09:13 AM UTC

    The Engineering Team has confirmed that Reporting 2.0 is now functioning as expected. This is successfully resolved. Thank you for your patience and understanding!