Copyleaks incident

Slower scan processing in the US

Minor

Resolved after 1 hour, affecting US Datacenter (api.copyleaks.com) and US Datacenter (app.copyleaks.com) and 1 more, on November 5, 2026.

resolved Nov 05, 2026, 07:44 PM UTC

Between 16:00 and 19:44 UTC, plagiarism scans in our US datacenter, including scans from LMS integrations, were processing slower than usual due to a slow third-party integration. Scans completed, but took longer. The issue is resolved and processing times are back to normal.

Started
Nov 05, 2026, 06:44 PM UTC
Resolved
Nov 05, 2026, 07:44 PM UTC
Duration
1h
Detected by Pingoru
Nov 05, 2026, 06:44 PM UTC

Affected components

US Datacenter (api.copyleaks.com)US Datacenter (app.copyleaks.com)US Datacenter (lti.copyleaks.com)

Update timeline

  1. investigating Nov 05, 2026, 06:44 PM UTC

    Plagiarism scans in our US datacenter, including scans from LMS integrations, are processing slower than usual. Scans are completing, but take longer. We are investigating.

  2. identified Nov 05, 2026, 07:00 PM UTC

    We identified the cause: a slow third-party integration. We are working on a fix.

  3. monitoring Nov 05, 2026, 07:20 PM UTC

    A fix was applied and processing times are recovering.

  4. resolved Nov 05, 2026, 07:44 PM UTC

    Between 16:00 and 19:44 UTC, plagiarism scans in our US datacenter, including scans from LMS integrations, were processing slower than usual due to a slow third-party integration. Scans completed, but took longer. The issue is resolved and processing times are back to normal.

Your product runs on more than Copyleaks

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →