Copyleaks incident

Billing and subscription requests failing in US datacenter

Minor Resolved

Copyleaks experienced a minor incident on August 27, 2026 affecting US Datacenter (api.copyleaks.com) and US Datacenter (app.copyleaks.com), lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 12:10 PM UTC
Resolved
Aug 27, 2026, 12:45 PM UTC
Duration
35m
Detected by Pingoru
Aug 27, 2026, 12:10 PM UTC

Affected components

US Datacenter (api.copyleaks.com)US Datacenter (app.copyleaks.com)

Update timeline

  1. investigating Aug 27, 2026, 12:10 PM UTC

    Billing and subscription requests in our US datacenter returned errors. Some plagiarism scans submitted through the API and the web app failed to start or ended with an error, and subscription and credit information did not load correctly for some customers. Customers in our EU datacenter were not affected.

  2. resolved Aug 27, 2026, 12:10 PM UTC

    This issue has been resolved. Billing and subscription requests in the US datacenter returned to normal. Scans that failed during the incident window may need to be resubmitted.