Copyleaks incident

Delayed scan processing in the US datacenter

Major Resolved

Copyleaks experienced a major incident on September 1, 2026 affecting US Datacenter (id.copyleaks.com) and US Datacenter (api.copyleaks.com) and 1 more component, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 02:50 PM UTC
Resolved
Sep 01, 2026, 04:10 PM UTC
Duration
1h 20m
Detected by Pingoru
Sep 01, 2026, 02:50 PM UTC

Affected components

US Datacenter (id.copyleaks.com)US Datacenter (api.copyleaks.com)US Datacenter (app.copyleaks.com)US Datacenter (lti.copyleaks.com)US Datacenter (admin.copyleaks.com)

Update timeline

  1. identified Sep 01, 2026, 02:50 PM UTC

    We are seeing slower than usual processing for scans submitted in our US datacenter, caused by an ongoing incident at our upstream cloud provider. Our EU datacenter is unaffected. We are monitoring the provider's incident and will update as it progresses.

  2. identified Sep 01, 2026, 03:00 PM UTC

    Customers in our US datacenter were unable to access Copyleaks, and scan processing was delayed. This was caused by an ongoing incident at our upstream cloud provider. Access is being restored and performance is recovering, though it may still be intermittent. Our EU datacenter is unaffected. We are monitoring the provider's incident and will update as it progresses.

  3. monitoring Sep 01, 2026, 03:45 PM UTC

    Access has been restored. Performance may still be intermittent while our upstream provider's incident is resolved. We continue to monitor.

  4. resolved Sep 01, 2026, 04:10 PM UTC

    The upstream cloud provider incident has been resolved and all US services are operating normally. Scans queued during the incident have been processed.