Convoso Outage History

We're pleased to report that this issue is resolved. No further impact is expected. Convoso would like to take this opportunity to apologize for the degraded service and advise that we continue to closely monitor this for continued stability. Clients who submitted a Support ticket will be sent an RFO in due course.

Our support phone line is once again available, we appreciate your patience as we worked to correct this.

As of 10:15 AM PST, work has completed to resolve any remaining routing issues. We are monitoring to validate this resolution. We apologize for any impacts this may have had operations and appreciate your patience as we worked to correct this. Customers who reported impact to our Support team will receive an RFO once internal investigations have concluded.

After appropriate monitoring and morning checks, we are satisfied that this issue has now been resolved. There will be an RFO issued to reporting clients in due course. Thank you for your patience as this issue was worked through.

The issue has been fully resolved and the fix is confirmed stable. RFO will be issued in due course to impacted clients.

After a period of intensive monitoring, we are satisfied that this incident is resolved and our platform is operating as expected. We appreciate your patience while we investigated and resolved this. Customers who reported an impact with our Support team will receive an RFO once the investigation is complete.

At this time Amazon has indicated issues with AWS Route 53 are resolved. Convoso did not see impacts from this external issue.

At this time, we have confirmed resolution and restoration of normal call handling. We appreciate your patience as we worked urgently to resolve this issue. Customers who reported impact to our Support team will receive an RFO as soon as internal investigations conclude.

At this time, we have confirmed that the adjustments made to bypass the affected external provider have restored stable connectivity for our customers. We appreciate your patience while we implemented this solution. Customers who reported impact to our Support team will receive a RFO once the investigation is complete.

At this time, we have confirmed resolution and restoration of normal call handling. We appreciate your patience as we worked urgently to resolve this issue. Customers who reported impact to our support team will receive an RFO as soon as internal investigations conclude.

As our investigations have concluded, we will close this alert at this time.

After an extensive review, we have confirmed no further impact as of 6:39 AM PST. Thank you for your understanding.

At this time we have validated resolution internally and customers should no longer see delays with call handling. We apologize for the impact this may have had on your operations and we appreciate your patience as we worked urgently to resolve this. Customers who reported impact to our support team will receive an RFO once it is completed.

Due to an outage with our ticketing provider, emails to our Support and Billing teams may not have properly created a ticket for us to assist you. We apologize for any inconvenience this may have caused. If you reached out to our team and did not get a reply or a ticket number, please create a new ticket or forward your old one to our team and we'll assist you as soon as possible. Once again we apologize for any delays in assistance and we're here to help.

At this time, the data correction should be complete. We will be sending an RFO to customers who reported impact to our support team as soon as possible. We appreciate your patience as we worked to fix and then correct the data related to this issue, and we apologize for any impact this may have had on your operations.

Our team has confirmed full resolution of login issues as of 9:50 AM PST. Customers who reported impact to our Support Team will receive an RFO as soon as internal work concludes. We apologize for any impact this may have had on your operations and appreciate your patience as we worked to resolve this issue.

A fix was deployed at 10:08 AM PST, and we have confirmed no further impact at this time. Customers who reported impact to Support will receive an RFO as soon it is completed. We appreciate your patience as we worked to resolve this issue and we apologize for any impact this may have had on your operations.

We’ve identified that intermittent connectivity issues reported by some customers are the result of packet loss occurring across certain internet service providers. Our systems remain fully operational. However, due to the streaming protocols used by our platform, degraded ISP routes may continue to impact performance, even when other internet-based services appear unaffected. If you are still experiencing connectivity issues, we recommend contacting your internet service provider. You can also use WinMTR (https://help.convoso.com/hc/en-us/articles/218732368-Checking-for-Quality-of-Service-issues-with-WinMTR-Windows-OS) to verify that your connection to Convoso is stable. As this issue is external to our platform and infrastructure, we are closing this notice at this time. We appreciate your patience as we investigated this concern.

At this time customers should no longer be experiencing trouble logging in related to this issue. Customers who reported impact will receive an RFO as soon as it is available. We appreciate your patience as we worked to resolve this issue and apologize for any impact it may have had on your operations.

Our support phone line is back operational. We apologize for the brief interruption in phone support and thank you for your patience as we worked to resolve this.

As of 7:05 AM PST this issue has been resolved. We appreciate your patience as we worked to address this issue. We apologize for any impact this may have had on your operations, and customers who reported impact will receive an RFO once available.

At this time, we can confirm the fix deployed at 7:56 AM PST has fully resolved this issue. We apologize for any impact it may have had on your operations. We will be sending an RFO to any customers who reported impacted as soon as it is completed. Thank you for your patience as we worked to urgently correct this issue.

At this time we have confirmed there should be no further customer impact after 9:15 AM PST. Thank you for your patience as we worked to resolve this issue and we apologize for any impact it may have had on your operations. Customers who reported impact will receive an RFO as soon as it is completed.

At this time we have confirmed no further widespread issues. Thank you once again for your patience as we worked to resolve this issue earlier. Customers who reported impact will receive an RFO as soon as one is available.

We have confirmed that this incident is now resolved. We apologize for the inconvenience and we appreciate your patience as we worked to resolve this issue and apologize for any impact on your day-to-day operations. Customers who reached out to our support team will receive an RFO about this issue as soon as possible.