Convoso incident

Support and Billing emails sent between 1:25 AM - 7:45 AM PST may have not reached our team.

Notice Resolved View vendor source →

Convoso experienced a notice incident on October 13, 2025 affecting Billing, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2025, 06:13 PM UTC
Resolved
Oct 13, 2025, 06:13 PM UTC
Duration
—
Detected by Pingoru
Oct 13, 2025, 06:13 PM UTC

Affected components

Billing

Update timeline

  1. resolved Oct 13, 2025, 06:13 PM UTC

    Due to an outage with our ticketing provider, emails to our Support and Billing teams may not have properly created a ticket for us to assist you. We apologize for any inconvenience this may have caused. If you reached out to our team and did not get a reply or a ticket number, please create a new ticket or forward your old one to our team and we'll assist you as soon as possible. Once again we apologize for any delays in assistance and we're here to help.