ControlUp experienced a major incident on November 8, 2025 affecting US Region and US Region and 1 more component, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
US RegionUS RegionEMEA RegionEMEA RegionAPAC RegionAPAC Region
Update timeline
- investigating Nov 08, 2025, 12:20 AM UTC
We are currently investigating an issue causing some organizations to fail authentication when accessing the DEX platform. We will provide updates as we learn more.
- monitoring Nov 08, 2025, 12:48 AM UTC
The issue was identified, and a fix has been quickly deployed. We are monitoring the results as all services return to normal. Another update will be provided once confirmed.
- resolved Nov 08, 2025, 02:46 AM UTC
The incident has been resolved.