ControlUp incident

ControlUp for VDI - Data streaming issues - US customers

Minor Resolved View vendor source →

ControlUp experienced a minor incident on November 3, 2025 affecting US Region, lasting 13h 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 11:14 AM UTC
Resolved
Nov 04, 2025, 12:31 AM UTC
Duration
13h 16m
Detected by Pingoru
Nov 03, 2025, 11:14 AM UTC

Affected components

US Region

Update timeline

  1. investigating Nov 03, 2025, 11:14 AM UTC

    We are currently investigating an issue affecting the data stream for Monitors

  2. investigating Nov 03, 2025, 02:38 PM UTC

    We are continuing to investigate this issue and can confirm that, at present, only customers based in the United States may be affected. We will provide further updates as more information becomes available.

  3. identified Nov 03, 2025, 04:58 PM UTC

    We have identified the issue and are collaborating with a 3rd party vendor on a resolution. It appears to be associated with a network load balancing error.

  4. monitoring Nov 03, 2025, 07:18 PM UTC

    Mitigation Deployed. We have deployed a fix and are now closely monitoring service stability and recovery. We'll confirm full resolution soon.

  5. resolved Nov 04, 2025, 12:31 AM UTC

    Resolved. We have confirmed the deployed mitigation was successful. All services are now operating normally. We apologize for the inconvenience and appreciate your patience.