ControlUp incident
3rd Party outage potential impact to ControlUp services
ControlUp experienced a minor incident on October 29, 2025 affecting US Region and US Region and 1 more component, lasting 11h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:55 PM UTC
We are aware of an Azure outage that may be impacting some users' ability to log in to ControlUp when using MFA through Azure resources. Organizations may also experience performance/availability issues within their DEX tenants. We will continue to monitor the situation to ensure all ControlUp services remain available while the complete outage is investigated.
- identified Oct 29, 2025, 06:07 PM UTC
The third-party providers have identified a potential issue and are issuing a rollback operation that should restore services to functional status. We will continue to monitor the progress and how the impacts affect ControlUp availability and services.
- monitoring Oct 30, 2025, 01:52 AM UTC
All third-party providers have completed fixes, and we are monitoring progress as all systems return to normal operation. Another all-clear update will be provided once we are satisfied with performance.
- resolved Oct 30, 2025, 04:51 AM UTC
The incident has been resolved and services have been restored.