ControlUp incident

ControlUp service affected by AWS outage

Minor Resolved View vendor source →

ControlUp experienced a minor incident on October 20, 2025 affecting US Region and US Region and 1 more component, lasting 22h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 12:41 PM UTC
Resolved
Oct 21, 2025, 10:43 AM UTC
Duration
22h 2m
Detected by Pingoru
Oct 20, 2025, 12:41 PM UTC

Affected components

US RegionUS RegionUS RegionUS RegionUS RegionUS RegionUS RegionEMEA RegionEMEA RegionEMEA Region

Update timeline

  1. monitoring Oct 20, 2025, 12:41 PM UTC

    We were aware that there might have been difficulty logging into ControlUp products for some customers. This issue was related to an ongoing service disruption within the Amazon Web Services (AWS) infrastructure that ControlUp relies on. Our teams actively monitored the AWS status pages for updates and worked to resolve the impact on ControlUp login services as quickly as possible. We apologized for the inconvenience and appreciated your patience. We are continuing to monitor this as services are restored.

  2. monitoring Oct 20, 2025, 02:13 PM UTC

    We are actively monitoring the ongoing AWS outage and its impact on our services. Current Status: We are experiencing delays in sending and receiving emails from our ControlUp system. Our Action: We are working with our providers to resolve this dependency and restore full email functionality as quickly as possible. We apologize for this inconvenience and appreciate your patience.

  3. monitoring Oct 20, 2025, 05:36 PM UTC

    We are actively monitoring the ongoing AWS outage and its impact on our services. Current Status: We are experiencing delays in sending and receiving emails from our ControlUp systems as well as some disruption of backend communications. Some performance impacts are expected. We will continue to provide updates as we learn more.

  4. monitoring Oct 21, 2025, 12:16 AM UTC

    We are actively monitoring the ongoing AWS outage and its impact on our services. Current Status: AWS has resolved their issue and we are monitoring the resolution as ControlUp services return to full operational status.

  5. resolved Oct 21, 2025, 10:43 AM UTC

    Following AWS’s successful restoration of its services, all ControlUp products are now fully operational and no longer impacted. No further action is required from our side. We appreciate your patience and understanding during this time.