Affected components
Update timeline
- investigating Apr 11, 2026, 06:18 AM UTC
We are currently investigating an issue impacting all services in the AWS EU region, which may result in a full outage for users. Our engineering team has been engaged and is actively working to identify the root cause and restore services as quickly as possible. If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at [email protected].
- identified Apr 11, 2026, 07:04 AM UTC
The issue has been identified within the ingress controller during an ongoing AWS EKS Kubernetes cluster upgrade, which led to a disruption impacting all services in the AWS EU region. Our team has isolated the root cause and is actively implementing a fix to restore normal traffic routing. Services are expected to recover as the remediation progresses.
- monitoring Apr 11, 2026, 07:18 AM UTC
A fix has been implemented, and traffic has been restored. We are currently monitoring the results to ensure continued stability.
- resolved Apr 11, 2026, 07:32 AM UTC
This incident has been resolved.
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