Contentstack – Customer Support Channels – Service Disruption

Update timeline

1. investigating Oct 23, 2026, 04:16 AM UTC

   We are currently investigating an issue affecting Contentstack customer support channels. During this time, customers may be unable to raise new tickets through the Support Portal, and responses to support requests via chat and email may be delayed. The issue is related to a third-party service provider we use for support operations. Contentstack products, APIs, and content delivery are not affected. Our team is working with the provider to restore normal service as quickly as possible. Customer Action: If you are unable to raise a ticket through the Support Portal, please email [email protected]. Replies may be delayed until the issue is resolved.

2. identified Oct 23, 2026, 05:37 AM UTC

   The root cause of the issue affecting Contentstack customer support channels has been identified: an outage on the platform of a third-party service provider we use for support operations. The provider is working on a fix, and our team is in contact with them to restore normal service. Until then, customers may be unable to raise new tickets through the Support Portal, and responses to support requests via chat and email may be delayed. Contentstack products, APIs, and content delivery are not affected. Customer Action: If you are unable to raise a ticket through the Support Portal, please email [email protected]. Replies may be delayed until the issue is resolved. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at [email protected].

3. resolved Oct 23, 2026, 05:53 AM UTC

   This incident affecting Contentstack customer support channels has been fully resolved, and all support channels are operating normally. Contentstack products, APIs, and content delivery were not affected at any point. Customer Action: If you tried to raise a ticket through the Support Portal during this period and it did not go through, please submit it again. We appreciate your patience while we worked to restore service. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at [email protected].