Contentstack incident

Contentstack – GCP NA – Custom Agents, Polaris and Automation Disruption

Minor Resolved View vendor source →

Contentstack experienced a minor incident on October 10, 2026 affecting Automation UI and Automation API and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2026, 05:56 PM UTC
Resolved
Oct 10, 2026, 06:19 PM UTC
Duration
22m
Detected by Pingoru
Oct 10, 2026, 05:56 PM UTC

Affected components

Automation UIAutomation APIAgentOS - Polaris UIAgentOS - Polaris APIAgentOS - Custom Agents UIAgentOS - Custom Agents API

Update timeline

  1. investigating Oct 10, 2026, 05:56 PM UTC

    We are currently investigating an issue affecting AgentOS,Polaris and Automation in the GCP NA region. During this time, users may be unable to access Custom Agents, Polaris, and automations may fail to execute. Content management and delivery of already-published content remain unaffected. Other regions remain unaffected. Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service. We understand the impact this may have on your operations and are treating this with the highest priority. Customer Action: No action is required from customers at this time. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at [email protected].

  2. monitoring Oct 10, 2026, 06:11 PM UTC

    A fix has been applied for the issue affecting Custom Agents, Polaris, and Automation in the GCP NA region, and services are operating normally. Our team will continue monitoring system performance closely to ensure stability. Customer Action: No action is required from customers at this time. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at [email protected].

  3. resolved Oct 10, 2026, 06:19 PM UTC

    This incident affecting Custom Agents, Polaris, and Automation in the GCP NA region has been fully resolved, and all systems are operating normally. Customer Action: No action is required from customers at this time. We appreciate your patience while we worked to restore service. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at [email protected].