Contentstack – Azure EU – Multiple Services Disruption

Update timeline

1. investigating Nov 04, 2026, 11:59 AM UTC

   We are currently investigating an issue affecting multiple services in the Azure EU region. During this time, users may experience errors when retrieving content through the Content Delivery API and GraphQL Delivery API, failures or delays when publishing content (including scheduled publishes, bulk actions, and release deployments), and delays in webhook delivery. Other regions remain unaffected. Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service. We understand the impact this may have on your operations and are treating this with the highest priority. Customer Action: No action is required from customers at this time. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at [email protected].

2. identified Nov 04, 2026, 12:00 PM UTC

   The root cause of the issue affecting multiple services in the Azure EU region has been identified: one of our primary database servers ran into a problem, and publishing activity stalled as a result. Requests to the Content Delivery API Sync endpoint also stalled, because that endpoint depends on the same database to create sync tokens. Our engineering team has moved traffic to a healthy database server, and services are now recovering. We are still investigating the underlying cause of the server issue. Other regions remain unaffected. Customer Action: If any publish requests or Content Delivery API Sync calls did not complete during this period, please retry them. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at [email protected].

3. identified Nov 04, 2026, 01:16 PM UTC

   We are continuing to work on an issue affecting publishing in the Azure EU region. Our investigation indicates that a long-running background data operation is placing heavy load on our infrastructure, and publish requests are queuing up as a result. During this time, users may experience delays or failures when publishing content, including scheduled publishes, bulk publishing, and release deployments. Delivery of already-published content remains unaffected. Our engineering team is actively working to reduce the load and clear the publishing backlog. We understand the impact this may have on your operations and are treating this with the highest priority. Customer Action: Please avoid republishing the same entries repeatedly while this issue is ongoing. Queued publish requests will be processed as service recovers. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at [email protected].