Contentstack experienced a minor incident on September 20, 2026 affecting Content Delivery API and GraphQL Delivery API and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2026, 03:31 AM UTC
we began investigating an issue affecting the delivery of newly published content in the GCP NA region. During this time, recently published or unpublished content may take longer than usual to appear in delivered content, including through GraphQL queries and asset URLs. Content delivery of already-published content remains unaffected. Other regions remain unaffected. Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service. Customer Action: No action is required from customers at this time. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at [email protected].
- identified Sep 20, 2026, 04:18 AM UTC
The root cause of the issue affecting the delivery of newly published content in the GCP NA region has been identified. Our engineering team is currently implementing a fix to restore normal service. During this time, recently published or unpublished content may take longer than usual to appear in delivered content, including through GraphQL queries and asset URLs. Content delivery of already-published content remains unaffected. Other regions remain unaffected. Customer Action: No action is required from customers at this time. We will share our next update as soon as we have more information.
- monitoring Sep 20, 2026, 04:30 AM UTC
The issue affecting the delivery of newly published content in the GCP NA region has been mitigated and services are operating normally. Recently published and unpublished changes are being reflected in delivered content as expected. Our team will continue monitoring system performance closely to ensure stability. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at [email protected].
- resolved Sep 20, 2026, 04:35 AM UTC
This incident affecting the delivery of newly published content in the GCP NA region has been fully resolved and all systems are operating normally. Recently published and unpublished changes are being reflected in delivered content as expected. Delivery of already-published content continued to function normally throughout. We appreciate your patience while we worked to restore service. If you encounter any difficulties accessing our services,