Ongoing since 04:59 PM UTC, affecting Help Desk Services and x360Sync (x360Sync — North America).
We are experiencing an issue currently affecting outbound Help Desk email communications. Inbound email services remain available and continue to operate as expected. Corrective configuration changes have been implemented, and our teams are actively working to resolve the remaining Spamhaus listing. While we do not yet have a confirmed ETA for resolution, we will provide further updates as progress is made.
Affected components
Update timeline
- identified Oct 30, 2026, 04:59 PM UTC
We are experiencing an issue currently affecting outbound Help Desk email communications. Inbound email services remain available and continue to operate as expected. Corrective configuration changes have been implemented, and our teams are actively working to resolve the remaining Spamhaus listing. While we do not yet have a confirmed ETA for resolution, we will provide further updates as progress is made.
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