ConnectWise incident
Backup for Files Portal Unavailable: Security Precaution
Ongoing since 05:11 PM UTC, affecting x360Recover and x360Sync (x360Sync — All Regions).
x360Recover Manager and related services have been patched and restored following precautionary measures taken in response to recently disclosed critical PHP vulnerabilities. Backup for Files Portal (Legacy Portal) remains temporarily unavailable as a security precaution. Backups across all Axcient products remain unaffected. We will provide additional updates as information becomes available.
Affected components
Update timeline
- identified Oct 21, 2026, 05:11 PM UTC
As a precaution, we have temporarily taken offline the x360Recover Manager (UI), Backup for Files Portal (Legacy Portal) and Web Seeding functionality in response to a critical PHP vulnerability affecting widely used web software. Backups for all Axcient products are not impacted. We will follow up with more information soon.
- identified Oct 21, 2026, 06:22 PM UTC
x360Recover Manager and related services have been patched and restored following precautionary measures taken in response to recently disclosed critical PHP vulnerabilities. Backup for Files Portal (Legacy Portal) remains temporarily unavailable as a security precaution. Backups across all Axcient products remain unaffected. We will provide additional updates as information becomes available.
Your product runs on more than ConnectWise
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services