ConnectWise experienced a minor incident on October 16, 2026 affecting RMM and x360Sync (x360Sync — North America), lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
RMMx360Sync (x360Sync — North America)
Update timeline
- investigating Oct 16, 2026, 07:42 PM UTC
As part of our ongoing service monitoring, we identified an elevated rate of task and script failures within our platform. We are actively investigating and addressing the issue. As a result, some partners may have experienced higher-than-normal task and script failure rates.
- monitoring Oct 16, 2026, 07:55 PM UTC
We have identified the cause of the tasking issues and deployed a fix to resolve them. Services are operating normally, and we will continue to closely monitor the platform to ensure stability.