- Detected by Pingoru
- May 05, 2026, 04:36 PM UTC
- Resolved
- May 05, 2026, 06:48 PM UTC
- Duration
- 2h 11m
Affected: Employee Compliance Solution
Timeline · 2 updates
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identified May 05, 2026, 04:36 PM UTC
We have identified an issue affecting the approval of certifications following user sign-offs. Although users can complete their sign-offs successfully, the certification status remains in a Submitted state due to a background processing delay. These transactions will be safely reprocessed, and no action is required from users at this time.
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resolved May 05, 2026, 06:48 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 06:02 PM UTC
- Resolved
- May 01, 2026, 09:01 PM UTC
- Duration
- 2h 59m
Affected: Employee Compliance Solution
Timeline · 2 updates
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investigating May 01, 2026, 06:02 PM UTC
We are currently experiencing delays in publishing certifications within Employee Compliance. Our team is actively investigating the issue.
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resolved May 01, 2026, 09:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 10:32 PM UTC
- Resolved
- Apr 30, 2026, 11:32 PM UTC
- Duration
- 1h
Affected: Marketing Review Solution
Timeline · 1 update
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identified Apr 30, 2026, 10:32 PM UTC
The issue has been identified and a fix is being implemented.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 06:23 PM UTC
- Resolved
- Apr 30, 2026, 09:13 PM UTC
- Duration
- 2h 50m
Affected: Employee Compliance Solution
Timeline · 3 updates
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investigating Apr 30, 2026, 06:23 PM UTC
ComplianceAlpha is experiencing a delay and intermittent errors in loading the Personal Trading - Holdings page. Support is investigating.
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monitoring Apr 30, 2026, 07:01 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 30, 2026, 09:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 07:54 PM UTC
- Resolved
- Apr 27, 2026, 08:40 PM UTC
- Duration
- 46m
Affected: Employee Compliance Solution
Timeline · 2 updates
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investigating Apr 27, 2026, 07:54 PM UTC
The Employee Compliance module is currently experiencing processing delays related to certifications and trade requests. The team is investigating, and no action or re‑submission is needed from users at this time.
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resolved Apr 27, 2026, 08:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 12:19 PM UTC
- Resolved
- Mar 31, 2026, 01:40 PM UTC
- Duration
- 1d 1h
Affected: Employee Compliance Solution
Timeline · 5 updates
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investigating Mar 30, 2026, 12:19 PM UTC
Users may experience issues when attempting to edit existing broker accounts. Our team is currently investigating the matter.
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identified Mar 30, 2026, 01:50 PM UTC
The issue affecting the editing of existing broker accounts has been identified, and a solution is currently being prepared.
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identified Mar 30, 2026, 07:25 PM UTC
The issue affecting the editing of existing broker accounts has been resolved, and the fix is now live in production.
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monitoring Mar 30, 2026, 07:32 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 31, 2026, 01:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 03:20 PM UTC
- Resolved
- Feb 18, 2026, 06:32 PM UTC
- Duration
- 3h 11m
Affected: Employee Compliance Solution
Timeline · 2 updates
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identified Feb 18, 2026, 03:20 PM UTC
In the Employee Compliance (EC) and Control Room (CR) modules, we are experiencing an issue with our vendor that affects the selection of securities in the ComplianceAlpha UI.
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resolved Feb 18, 2026, 06:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 21, 2026, 03:18 PM UTC
- Resolved
- Jan 21, 2026, 05:26 PM UTC
- Duration
- 2h 8m
Affected: Employee Compliance Solution
Timeline · 3 updates
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investigating Jan 21, 2026, 03:18 PM UTC
ETF securities cannot currently be selected, and the security list is displaying in an incorrect order. We are investigating the issue
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monitoring Jan 21, 2026, 04:51 PM UTC
ETF securities are expected to be selectable, and the security list should be ordered correctly. We are actively monitoring the system to ensure continued stability.
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resolved Jan 21, 2026, 05:26 PM UTC
The issue affecting ETF selection and security list ordering has been resolved. ETF securities are now selectable, and the security list is displaying in the correct order.
Read the full incident report →
- Detected by Pingoru
- Jan 16, 2026, 06:36 PM UTC
- Resolved
- Jan 21, 2026, 03:02 PM UTC
- Duration
- 4d 20h
Timeline · 3 updates
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investigating Jan 16, 2026, 06:36 PM UTC
There are reports of the Details section of the Transaction page running slowly.
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identified Jan 16, 2026, 11:03 PM UTC
The issue has been identified, and a fix is in progress.
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resolved Jan 21, 2026, 03:02 PM UTC
This incident has been resolved.
Read the full incident report →
Critical January 12, 2026 - Detected by Pingoru
- Jan 12, 2026, 09:45 AM UTC
- Resolved
- Jan 12, 2026, 10:40 PM UTC
- Duration
- 12h 54m
Affected: ComplianceAlpha LoginComplianceAlpha Single Sign-On (SSO)
Timeline · 4 updates
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investigating Jan 12, 2026, 09:45 AM UTC
We are currently experiencing performance issues on ComplianceAlpha. Our team is actively investigating the issue.
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identified Jan 12, 2026, 12:42 PM UTC
We have identified the root cause of the slowness affecting ComplianceAlpha. Our team is actively working on a fix and monitoring the system to ensure stability.
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monitoring Jan 12, 2026, 01:01 PM UTC
The issue causing slowness on ComplianceAlpha has been resolved. The system is operational, and our team is actively monitoring performance to ensure continued stability.
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resolved Jan 12, 2026, 10:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 17, 2025, 03:43 PM UTC
- Resolved
- Dec 17, 2025, 07:42 PM UTC
- Duration
- 3h 58m
Affected: Employee Compliance Solution
Timeline · 4 updates
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investigating Dec 17, 2025, 03:43 PM UTC
Within Employee Compliance, we are currently experiencing an issue with our vendor when performing searches for ETFs. We are actively engaging with the vendor and working toward a resolution.
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identified Dec 17, 2025, 04:53 PM UTC
Within Employee Compliance, we are currently experiencing an issue with our vendor when selecting ETFs on the ComplianceAlpha UI. This is impacting the following functionality: Requests & Disclosures Transactions Holdings Screening Lists
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monitoring Dec 17, 2025, 07:11 PM UTC
The issue within Employee Compliance related to ETF selections has been resolved.
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resolved Dec 17, 2025, 07:42 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 09:26 AM UTC
- Resolved
- Oct 29, 2025, 09:55 PM UTC
- Duration
- 12h 28m
Affected: Control Room SolutionEmployee Compliance Solution
Timeline · 7 updates
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investigating Oct 29, 2025, 09:26 AM UTC
We are currently investigating an issue affecting the Securities Search and Company Lookup (OBA) within the Employee Compliance module. Our team is actively working to identify the root cause and implement a resolution. We appreciate your patience and will provide further updates as soon as more information becomes available.
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investigating Oct 29, 2025, 12:39 PM UTC
We are continuing to investigate the issue affecting the Securities and Company Lookup (OBA) within the Employee Compliance module. Our engineering team is actively working to identify the root cause and implement a fix.
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identified Oct 29, 2025, 01:05 PM UTC
We’re currently experiencing issues with our third-party vendor, FactSet, which are affecting several key features including trade requests, manual transactions, holdings, and security management. FactSet has acknowledged the issue and is actively investigating. We’re working closely with them and will provide updates as more information becomes available.
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identified Oct 29, 2025, 02:57 PM UTC
We are currently experiencing issues with our third-party vendor, FactSet, which are affecting several key features, including trade requests, manual transactions, holdings, and security management. FactSet has acknowledged the issue and is actively investigating. In the meantime, we are working with their team to resolve the problem, and ACA is also exploring potential workarounds to minimize the impact during this client outage. We will continue to provide updates as more information becomes available.
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monitoring Oct 29, 2025, 04:10 PM UTC
The issue has been reported as resolved, and our initial tests confirm that functionality has been restored. Some pages may experience temporary slowness as FactSet systems continue to recover. A full root cause report is pending from our vendor. Users may proceed with work in ComplianceAlpha while we monitor and develop preventive measures.
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monitoring Oct 29, 2025, 04:15 PM UTC
We are continuing to monitor for any further issues.
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resolved Oct 29, 2025, 09:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 06, 2025, 03:51 PM UTC
- Resolved
- Oct 09, 2025, 03:17 PM UTC
- Duration
- 2d 23h
Affected: Employee Compliance Solution
Timeline · 4 updates
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investigating Oct 06, 2025, 03:51 PM UTC
There are currently reports of slowness on the Employee Compliance Transaction page. The issue is actively being investigated. Further updates will be provided as they become available.
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identified Oct 07, 2025, 01:30 PM UTC
The fix addressing the slow grid/page loading issue in Employee Compliance is currently undergoing final testing and is expected to be released today, October 7th.
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monitoring Oct 08, 2025, 02:46 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 09, 2025, 03:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2025, 01:50 PM UTC
- Resolved
- Sep 05, 2025, 05:27 PM UTC
- Duration
- 3h 36m
Affected: ComplianceAlpha Login
Timeline · 3 updates
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investigating Sep 05, 2025, 01:50 PM UTC
We're currently experiencing intermittent login issues. We're actively investigating the situation.
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monitoring Sep 05, 2025, 02:40 PM UTC
A fix has been implemented, and we are currently monitoring the results to ensure stability.
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resolved Sep 05, 2025, 05:27 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2025, 04:52 PM UTC
- Resolved
- Jul 24, 2025, 11:00 PM UTC
- Duration
- 6h 7m
Affected: Employee Compliance Solution
Timeline · 3 updates
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investigating Jul 24, 2025, 04:52 PM UTC
We’ve received reports that some users are experiencing issues when attempting to sign off on their Employee Compliance Certifications. The issue is currently under investigation, and we will provide updates as more information becomes available.
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monitoring Jul 24, 2025, 09:38 PM UTC
A fix has been implemented and is currently being closely monitored to ensure stability and effectiveness.
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resolved Jul 24, 2025, 11:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2025, 04:17 PM UTC
- Resolved
- Jul 16, 2025, 04:57 PM UTC
- Duration
- 39m
Affected: Employee Compliance Solution
Timeline · 2 updates
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investigating Jul 16, 2025, 04:17 PM UTC
We’ve received reports that some users are experiencing issues when attempting to sign off on EC certifications. Our team is actively investigating the matter to identify the root cause and implement a resolution.
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resolved Jul 16, 2025, 04:57 PM UTC
EC certification sign-off has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 02, 2025, 01:17 PM UTC
- Resolved
- Jul 03, 2025, 12:10 PM UTC
- Duration
- 22h 52m
Affected: Employee Compliance Solution
Timeline · 6 updates
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investigating Jul 02, 2025, 01:17 PM UTC
We are currently investigating the slowness and timeouts occurring during the Certifications Process in Employee Compliance as well as the overall slowness in the system.
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investigating Jul 02, 2025, 02:13 PM UTC
We are continuing to investigate this issue.
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investigating Jul 02, 2025, 02:14 PM UTC
We are continuing to investigate this issue.
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investigating Jul 02, 2025, 03:12 PM UTC
We are continuing to investigate this issue.
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monitoring Jul 02, 2025, 03:29 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 03, 2025, 12:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 01, 2025, 01:11 PM UTC
- Resolved
- Jul 01, 2025, 10:00 PM UTC
- Duration
- 8h 48m
Affected: Employee Compliance Solution
Timeline · 3 updates
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investigating Jul 01, 2025, 01:11 PM UTC
We are currently investigating all the issues related to Certifications in Employee Compliance.
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investigating Jul 01, 2025, 03:36 PM UTC
The investigation into the degraded performance and Certifications continues with urgency; any erroneously duplicated certifications have been removed. A further update will be posted in due course
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resolved Jul 01, 2025, 10:00 PM UTC
We're closely monitoring the situation, but this issue should now be mostly resolved. It is expected to be fully resolved and back to working capacity. We'll update again if otherwise.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 11:13 PM UTC
- Resolved
- Jun 13, 2025, 08:38 PM UTC
- Duration
- 21h 24m
Affected: Employee Compliance Solution
Timeline · 4 updates
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investigating Jun 12, 2025, 11:13 PM UTC
We are currently experiencing a delay in the processing of EC Screening Lists. The issue has been identified, and the team is actively working on a resolution. We will provide updates as progress is made. Thank you for your patience.
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identified Jun 12, 2025, 11:13 PM UTC
We are currently experiencing a delay in the processing of EC Screening Lists. The issue has been identified, and the team is actively working on a resolution. We will provide updates as progress is made. Thank you for your patience.
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monitoring Jun 13, 2025, 07:43 PM UTC
The fix for the EC Screening List issue has been successfully deployed. We are actively monitoring the implementation and will provide further updates to impacted clients as soon as possible.
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resolved Jun 13, 2025, 08:38 PM UTC
The fix for the EC Screening List issue was successfully deployed earlier today. The system is now fully caught up and operating as expected.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2025, 05:33 PM UTC
- Resolved
- Apr 30, 2025, 12:37 PM UTC
- Duration
- 19h 3m
Affected: AML KYC / CIP Solution
Timeline · 2 updates
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investigating Apr 29, 2025, 05:33 PM UTC
We are currently investigating an issue where we are failing to load data from a third-party data provider. We will provide an update when we have more information.
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resolved Apr 30, 2025, 12:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2025, 06:22 PM UTC
- Resolved
- Jan 28, 2025, 02:01 AM UTC
- Duration
- 7h 39m
Affected: Compliance Management Solution
Timeline · 2 updates
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identified Jan 27, 2025, 06:22 PM UTC
There is an issue occurring within the Compliance Management module causing errors when updating activities. We are working on a widespread solution to this issue. While we are working on a site-wide solution, we have a manual solution that can be implemented on a case-by-case basis.
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resolved Jan 28, 2025, 02:01 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2025, 03:09 PM UTC
- Resolved
- Jan 27, 2025, 05:23 PM UTC
- Duration
- 2h 13m
Affected: Compliance Management Solution
Timeline · 2 updates
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investigating Jan 27, 2025, 03:09 PM UTC
We are seeing an issue where some activities cannot be started. It is currently being investigated.
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resolved Jan 27, 2025, 05:23 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2024, 07:57 PM UTC
- Resolved
- Oct 24, 2024, 09:46 PM UTC
- Duration
- 1h 48m
Affected: AML KYC / CIP SolutionBroker Dealer / Rep Management SolutionCompliance Management Solutione-Learning SolutionMarket Abuse Surveillance SolutionMarketing Review Solution
Timeline · 5 updates
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investigating Oct 24, 2024, 07:57 PM UTC
Currently, Market Abuse, Marketing Review, Compliance Management, EComms, AML, and e-Learning are down. This is being investigated.
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monitoring Oct 24, 2024, 08:09 PM UTC
A fix has been implemented and we are monitoring the results.
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investigating Oct 24, 2024, 08:10 PM UTC
We are continuing to investigate this issue.
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monitoring Oct 24, 2024, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 24, 2024, 09:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2024, 07:19 PM UTC
- Resolved
- Aug 26, 2024, 08:51 PM UTC
- Duration
- 1h 32m
Affected: Marketing Review Solution
Timeline · 2 updates
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investigating Aug 26, 2024, 07:19 PM UTC
We are currently investigating an issue where submissions are not fully loading in the Marketing Review module.
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resolved Aug 26, 2024, 08:51 PM UTC
A hotfix has been released and the issue is now resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2024, 03:13 PM UTC
- Resolved
- Aug 26, 2024, 09:17 PM UTC
- Duration
- 6h 4m
Affected: Employee Compliance Solution
Timeline · 3 updates
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identified Aug 26, 2024, 03:13 PM UTC
Errors are occuring when processing Broker & Screening Lists using PGP Key decryption. Currently being worked on with a hotfix.
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monitoring Aug 26, 2024, 04:55 PM UTC
Errors are occuring when processing Broker & Screening Lists using PGP Key decryption. A fix has been implemented and we're working on fixing the historical data.
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resolved Aug 26, 2024, 09:17 PM UTC
This incident has been resolved.
Read the full incident report →
