ComplianceAlpha incident

ETF Selection Unavailable and Security List Ordering Incorrect

Major Resolved View vendor source →

ComplianceAlpha experienced a major incident on January 21, 2026 affecting Employee Compliance Solution, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 03:18 PM UTC
Resolved
Jan 21, 2026, 05:26 PM UTC
Duration
2h 8m
Detected by Pingoru
Jan 21, 2026, 03:18 PM UTC

Affected components

Employee Compliance Solution

Update timeline

  1. investigating Jan 21, 2026, 03:18 PM UTC

    ETF securities cannot currently be selected, and the security list is displaying in an incorrect order. We are investigating the issue

  2. monitoring Jan 21, 2026, 04:51 PM UTC

    ETF securities are expected to be selectable, and the security list should be ordered correctly. We are actively monitoring the system to ensure continued stability.

  3. resolved Jan 21, 2026, 05:26 PM UTC

    The issue affecting ETF selection and security list ordering has been resolved. ETF securities are now selectable, and the security list is displaying in the correct order.