Commusoft incident
iOS App Crash on Launch (Version 1.335)
Ongoing since 10:25 AM UTC, affecting UK Datacenters (Mobile Application) and US Datacenters (Mobile Application).
We identified an isolated compatibility issue that causes the app to close immediately upon opening for users on specific recent iOS versions. To prevent further impact, we have temporarily paused downloads on the App Store while we prepare a replacement build. * **If your app is working normally:** No action is needed; your version is unaffected. * **If you are experiencing the crash:** **Please do not delete or reinstall the app.** It cannot be re-downloaded while paused in the App Store, and reinstalling will not resolve the issue. * **Alternative access:** The web application and Android app remain fully operational. Our engineering team is actively building a release to submit for expedited review with Apple. We will provide our next update as soon as the new build is submitted.
Affected components
Update timeline
- identified Nov 03, 2026, 10:25 AM UTC
We identified an isolated compatibility issue that causes the app to close immediately upon opening for users on specific recent iOS versions. To prevent further impact, we have temporarily paused downloads on the App Store while we prepare a replacement build. * **If your app is working normally:** No action is needed; your version is unaffected. * **If you are experiencing the crash:** **Please do not delete or reinstall the app.** It cannot be re-downloaded while paused in the App Store, and reinstalling will not resolve the issue. * **Alternative access:** The web application and Android app remain fully operational. Our engineering team is actively building a release to submit for expedited review with Apple. We will provide our next update as soon as the new build is submitted.
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