Commusoft Outage History

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Commusoft had 10 outages in the last 2 years totaling 6h 12m of downtime — averaging 0.4 incidents per month.

There were 10 Commusoft outages since October 24, 2024 totaling 6h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.commusoft.com

Notice May 31, 2026

Commusoft Status Page Update - Web Application

Detected by Pingoru
May 31, 2026, 10:30 AM UTC
Resolved
May 31, 2026, 11:46 AM UTC
Duration
1h 15m
Affected: US Datacenters (Web Application)UK Datacenters (Web Application)UK Datacenters (Mobile Application)US Datacenters (Mobile Application)
Timeline · 3 updates
  1. investigating May 31, 2026, 10:30 AM UTC

    As of right now, we are aware of a problem preventing some users from being able to access Commusoft, this is not affecting all users. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted.

  2. monitoring May 31, 2026, 11:36 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 31, 2026, 11:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 22, 2026

Issue with showing "undefined" in currency

Detected by Pingoru
May 22, 2026, 08:07 AM UTC
Resolved
May 22, 2026, 12:15 PM UTC
Duration
4h 7m
Affected: UK Datacenters (Web Application)
Timeline · 3 updates
  1. investigating May 22, 2026, 08:07 AM UTC

    We are aware of an issue where it shows "undefined" in currency fields. We are investigating the cause of this issue.

  2. monitoring May 22, 2026, 09:11 AM UTC

    There was a fix implemented for this problem and it should work going forward. Please refresh your browser if you are still getting "undefined" where currency symbol is expected. We will monitor changes for the next few hours before resolving this .

  3. resolved May 22, 2026, 12:15 PM UTC

    No further issues have been reported. Thanks for your patience while we were working on this issue

Read the full incident report →

Minor May 7, 2026

Delay in records showing on Job dashboard

Detected by Pingoru
May 07, 2026, 08:25 AM UTC
Resolved
May 07, 2026, 09:14 AM UTC
Duration
49m
Affected: UK Datacenters (Web Application)
Timeline · 2 updates
  1. identified May 07, 2026, 08:25 AM UTC

    We are aware of a delay in records getting updated on the "Jobs" page of the application. We are working to resolve this as soon as possible.

  2. monitoring May 07, 2026, 09:14 AM UTC

    We implemented a fix and are currently monitoring the result. Records created after 9.30am should appear properly and the ones before that might take few hours to come through to Jobs.

Read the full incident report →

Minor August 6, 2025

Commusoft Status Page Update - Job Dashboard

Detected by Pingoru
Aug 06, 2025, 11:27 AM UTC
Resolved
Aug 06, 2025, 11:27 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 06, 2025, 11:27 AM UTC

    Type: Incident Duration: 1 hour and 4 minutes Affected Components: Web Application Aug 6, 11:27:53 GMT+0 - Identified - We’re currently aware of an issue causing slowness on the Job Dashboard, particularly when updating Views. Our team is working to resolve it as quickly as possible. We apologise for the inconvenience, and we will keep you posted. Aug 6, 12:32:05 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor June 25, 2025

Job Dashboard

Detected by Pingoru
Jun 25, 2025, 09:02 AM UTC
Resolved
Jun 25, 2025, 09:02 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 25, 2025, 09:02 AM UTC

    Type: Incident Duration: 43 minutes Affected Components: Web Application Jun 25, 09:45:38 GMT+0 - Resolved - Jun 25, 09:02:08 GMT+0 - Investigating - As of right now, we are aware of a problem Job dashboard on Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted.

Read the full incident report →

Minor March 21, 2025

Monitoring

Detected by Pingoru
Mar 21, 2025, 10:14 AM UTC
Resolved
Mar 21, 2025, 10:14 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 21, 2025, 10:14 AM UTC

    Type: Incident Duration: 51 minutes Affected Components: Mobile Application, Mobile Application Mar 21, 10:14:48 GMT+0 - Monitoring - As of right now, we are aware of a delay in data syncing from mobile applications to the web application. We have implemented a fix and are monitoring the results. We apologise for the inconvenience, and we will keep you posted. Mar 21, 11:05:38 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor October 24, 2024

Identified

Detected by Pingoru
Oct 24, 2024, 01:39 PM UTC
Resolved
Oct 24, 2024, 01:39 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 24, 2024, 01:39 PM UTC

    Type: Incident Duration: 50 minutes Affected Components: Web Application Oct 24, 13:39:10 GMT+0 - Investigating - We are aware of some slowness particularly around the customer screen, this is due to a third party outage which we are waiting for them to resolve. We will update you when we have more information. Oct 24, 13:52:04 GMT+0 - Identified - The third party has identified the cause, and they are working to restore normal service as soon as possible, you should begin to see improvements. Oct 24, 14:28:44 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →