Commusoft Outage History

Started Oct 12, 2026, 09:11 AM UTC· resolved Oct 12, 2026, 12:51 PM UTC

1. investigating Oct 12, 2026, 09:11 AM UTC

   We are currently investigating reports of slowness across the application. While performance has shown noticeable improvement recently, our team is continuing to actively investigate and monitor system.We will keep you updated when we have more information..

2. investigating Oct 12, 2026, 09:11 AM UTC

   We are currently investigating the unavailability of the web application . We will update as soon as we find more information

3. monitoring Oct 12, 2026, 12:49 PM UTC

   We are continuing to work on a fix for this incident..

4. monitoring Oct 12, 2026, 12:49 PM UTC

   We are continuing to work on a fix for this incident.

5. resolved Oct 12, 2026, 12:51 PM UTC

   This incident has been resolved..

6. resolved Oct 12, 2026, 12:51 PM UTC

   This incident has been resolved.

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Started Sep 07, 2026, 10:45 AM UTC· resolved Sep 07, 2026, 11:06 AM UTC

1. investigating Sep 07, 2026, 10:45 AM UTC

   As of right now, we are aware of a problem preventing users from being able to call our Support line. Our team is investigating this matter urgently. If you cannot reach us by phone, please send us an email or start a chat and we will pick it up there. We apologise for the inconvenience, and we will keep you posted..

2. investigating Sep 07, 2026, 10:45 AM UTC

   As of right now, we are aware of a problem preventing users from being able to call our Support line. Our team is investigating this matter urgently. If you cannot reach us by phone, please send us an email or start a chat and we will pick it up there. We apologise for the inconvenience, and we will keep you posted.

3. resolved Sep 07, 2026, 11:06 AM UTC

   This incident has been resolved..

4. resolved Sep 07, 2026, 11:06 AM UTC

   This incident has been resolved.

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Started Aug 12, 2026, 08:00 AM UTC· resolved Aug 12, 2026, 03:48 PM UTC

1. identified Aug 12, 2026, 08:00 AM UTC

   We are currently experiencing a partial outage on our phone system. The issue is intermittent and affects both inbound and outbound calls, so you may have trouble getting through to us and we may be unable to call you back. If you cannot reach us by phone, please send us an email or start a chat and we will pick it up there. All other support channels are working as normal. We are investigating and will post updates as soon as we know more..

2. identified Aug 12, 2026, 08:00 AM UTC

   We are currently experiencing a partial outage on our phone system. The issue is intermittent and affects both inbound and outbound calls, so you may have trouble getting through to us and we may be unable to call you back. If you cannot reach us by phone, please send us an email or start a chat and we will pick it up there. All other support channels are working as normal. We are investigating and will post updates as soon as we know more.

3. resolved Aug 12, 2026, 03:48 PM UTC

   This incident has been resolved..

4. resolved Aug 12, 2026, 03:48 PM UTC

   This incident has been resolved.

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Started Jul 03, 2026, 09:15 AM UTC· resolved Jul 03, 2026, 12:39 PM UTC

1. investigating Jul 03, 2026, 09:15 AM UTC

   We are investigating an issue where there is a delay in data coming into the Job view and the new reporting system. .

2. investigating Jul 03, 2026, 09:15 AM UTC

   We are investigating an issue where there is a delay in data coming into the Job view and the new reporting system.

3. monitoring Jul 03, 2026, 09:44 AM UTC

   We implemented a fix and are currently monitoring the result. Records should be available in the next 20 minutes. .

4. monitoring Jul 03, 2026, 09:44 AM UTC

   We implemented a fix and are currently monitoring the result. Records should be available in the next 20 minutes.

5. resolved Jul 03, 2026, 12:39 PM UTC

   This incident has been resolved..

6. resolved Jul 03, 2026, 12:39 PM UTC

   This incident has been resolved.

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Started May 31, 2026, 10:30 AM UTC· resolved May 31, 2026, 11:46 AM UTC

1. investigating May 31, 2026, 10:30 AM UTC

   As of right now, we are aware of a problem preventing some users from being able to access Commusoft, this is not affecting all users. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..

2. investigating May 31, 2026, 10:30 AM UTC

   As of right now, we are aware of a problem preventing some users from being able to access Commusoft, this is not affecting all users. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted.

3. monitoring May 31, 2026, 11:36 AM UTC

   We implemented a fix and are currently monitoring the result..

4. monitoring May 31, 2026, 11:36 AM UTC

   We implemented a fix and are currently monitoring the result.

5. resolved May 31, 2026, 11:46 AM UTC

   This incident has been resolved..

6. resolved May 31, 2026, 11:46 AM UTC

   This incident has been resolved.

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Started May 22, 2026, 08:07 AM UTC· resolved May 22, 2026, 12:15 PM UTC

1. investigating May 22, 2026, 08:07 AM UTC

   We are aware of an issue where it shows "undefined" in currency fields. We are investigating the cause of this issue. .

2. investigating May 22, 2026, 08:07 AM UTC

   We are aware of an issue where it shows "undefined" in currency fields. We are investigating the cause of this issue.

3. monitoring May 22, 2026, 09:11 AM UTC

   There was a fix implemented for this problem and it should work going forward. Please refresh your browser if you are still getting "undefined" where currency symbol is expected. We will monitor changes for the next few hours before resolving this ..

4. monitoring May 22, 2026, 09:11 AM UTC

   There was a fix implemented for this problem and it should work going forward. Please refresh your browser if you are still getting "undefined" where currency symbol is expected. We will monitor changes for the next few hours before resolving this .

5. resolved May 22, 2026, 12:15 PM UTC

   No further issues have been reported. Thanks for your patience while we were working on this issue.

6. resolved May 22, 2026, 12:15 PM UTC

   No further issues have been reported. Thanks for your patience while we were working on this issue

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Started May 07, 2026, 08:25 AM UTC· resolved May 07, 2026, 09:14 AM UTC

1. identified May 07, 2026, 08:25 AM UTC

   We are aware of a delay in records getting updated on the "Jobs" page of the application. We are working to resolve this as soon as possible. .

2. identified May 07, 2026, 08:25 AM UTC

   We are aware of a delay in records getting updated on the "Jobs" page of the application. We are working to resolve this as soon as possible.

3. resolved May 07, 2026, 09:14 AM UTC

   We implemented a fix and are currently monitoring the result. Records created after 9.30am should appear properly and the ones before that might take few hours to come through to Jobs. All records got synchronized couple of hours ago, we have monitored and everything seems fine. Thanks for your patience.

4. monitoring May 07, 2026, 09:14 AM UTC

   We implemented a fix and are currently monitoring the result. Records created after 9.30am should appear properly and the ones before that might take few hours to come through to Jobs.

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Started Apr 14, 2026, 10:15 AM UTC· resolved Apr 14, 2026, 06:30 PM UTC

1. investigating Apr 14, 2026, 10:15 AM UTC

   We are currently investigating the traccar service. The data that is sent by the devices would not be lost during this time and will be received when the server comes back up..

2. identified Apr 14, 2026, 10:41 AM UTC

   The estimated ETA is about 4 hours, i.e. 3.40pm. Fleet Trips would not work during this time. The issue has been identified and fix is in progress.

3. monitoring Apr 14, 2026, 02:53 PM UTC

   Our database optimization is taking a bit longer than expected. We're upgrading system capacity to handle our growing fleet and improve long-term performance. Estimated completion: \~2 hours from now Tracking services will resume automatically once complete. All data is safe and being preserved during this process. Thank you for your patience!.

4. resolved Apr 14, 2026, 06:30 PM UTC

   The traccar issue has been resolved and the data is flowing into the system. We wanted to make sure that the servers are working fine before opening up access. Thanks for your patience and understanding..

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Started Oct 08, 2025, 08:37 AM UTC· resolved Oct 09, 2025, 11:11 AM UTC

1. investigating Oct 08, 2025, 08:37 AM UTC

   As of right now, we are aware of a problem preventing users from being able to access our Google calendar integration. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..

2. identified Oct 08, 2025, 09:53 AM UTC

   We are continuing to work on a fix for this incident..

3. identified Oct 08, 2025, 12:52 PM UTC

   Our team is still working on this, and we'll update you as soon as we have more information..

4. monitoring Oct 09, 2025, 09:36 AM UTC

   The Google Calendar integration temporarily lost Google Store authentication and must be reauthorized. * **US Clients:** Service restored. Users must disconnect and reconnect the integration for it to resume normal operation. * **UK Clients:** Awaiting Google approval. * Workspace accounts: Can disconnect and reconnect now to restore functionality. * Personal Gmail accounts: Will see an authorization warning. They can wait for approval or manually trust the connection..

5. resolved Oct 09, 2025, 11:11 AM UTC

   The authentication issue has been fully resolved. To restore full functionality, please disconnect and reconnect your Google Calendar integration. The steps are outlined in the in-app notification. Once reconnected, any new records created after the setup will include full edit and delete sync capabilities..

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Started Sep 24, 2025, 08:39 AM UTC· resolved Sep 24, 2025, 09:47 AM UTC

1. investigating Sep 24, 2025, 08:39 AM UTC

   As of right now, we are aware of a problem preventing some users from being able to access Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..

2. monitoring Sep 24, 2025, 09:00 AM UTC

   We implemented a fix and are currently monitoring the result..

3. resolved Sep 24, 2025, 09:47 AM UTC

   This incident has been resolved. Earlier today, one of our servers encountered an unexpected error which caused a temporary disruption. Resolving this required a short review process, and services were fully back online within about 20 minutes. We’ll continue to monitor the system and are reviewing options to help prevent this from happening again..

4. postmortem Sep 24, 2025, 09:47 AM UTC

   Earlier today, one of our servers encountered an unexpected error which caused a temporary disruption. Resolving this required a short review process, and services were fully back online within about 20 minutes. We’ll continue to monitor the system and are reviewing options to help prevent this from happening again..

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Started Sep 22, 2025, 10:45 AM UTC· resolved Sep 22, 2025, 03:42 PM UTC

1. investigating Sep 22, 2025, 10:45 AM UTC

   We are currently aware of an issue causing slowness in Commusoft Web. Our team is actively investigating this as a matter of urgency. We sincerely apologise for the inconvenience and will provide further updates as soon as we have more information..

2. monitoring Sep 22, 2025, 11:35 AM UTC

   We implemented a fix and are currently monitoring the result..

3. resolved Sep 22, 2025, 03:42 PM UTC

   This incident has been resolved..

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Started Aug 06, 2025, 11:27 AM UTC· resolved Aug 06, 2025, 12:32 PM UTC

1. identified Aug 06, 2025, 11:27 AM UTC

   We’re currently aware of an issue causing slowness on the Job Dashboard, particularly when updating Views. Our team is working to resolve it as quickly as possible. We apologise for the inconvenience, and we will keep you posted..

2. resolved Aug 06, 2025, 12:32 PM UTC

   This incident has been resolved..

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Started Jun 25, 2025, 09:02 AM UTC· resolved Jun 25, 2025, 09:45 AM UTC

1. investigating Jun 25, 2025, 09:02 AM UTC

   As of right now, we are aware of a problem Job dashboard on Commusoft Web. Our team is investigating this matter urgently. We apologise for the inconvenience, and we will keep you posted..

2. resolved Jun 25, 2025, 09:45 AM UTC

   .

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Started Mar 21, 2025, 10:14 AM UTC· resolved Mar 21, 2025, 11:05 AM UTC

1. monitoring Mar 21, 2025, 10:14 AM UTC

   As of right now, we are aware of a delay in data syncing from mobile applications to the web application. We have implemented a fix and are monitoring the results. We apologise for the inconvenience, and we will keep you posted..

2. resolved Mar 21, 2025, 11:05 AM UTC

   This incident has been resolved..

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