Commusoft incident

Partial outage: phone system

Minor Resolved

Commusoft experienced a minor incident on August 12, 2026 affecting UK Datacenters (Web Application) and UK Datacenters (Integrations) and 1 more component, lasting 7h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 08:00 AM UTC
Resolved
Aug 12, 2026, 03:48 PM UTC
Duration
7h 47m
Detected by Pingoru
Aug 12, 2026, 08:00 AM UTC

Affected components

UK Datacenters (Web Application)UK Datacenters (Integrations)UK Datacenters (Support)UK Datacenters (Mobile Application)

Update timeline

  1. identified Aug 12, 2026, 08:00 AM UTC

    We are currently experiencing a partial outage on our phone system. The issue is intermittent and affects both inbound and outbound calls, so you may have trouble getting through to us and we may be unable to call you back. If you cannot reach us by phone, please send us an email or start a chat and we will pick it up there. All other support channels are working as normal. We are investigating and will post updates as soon as we know more.

  2. resolved Aug 12, 2026, 03:48 PM UTC

    This incident has been resolved.