Commusoft incident

Identified: iOS app running slowly

Minor

Ongoing since 11:55 AM UTC, affecting UK Datacenters (Mobile Application) and US Datacenters (Mobile Application).

identified Nov 02, 2026, 11:55 AM UTC

**iOS app running slowly** Some iPhone and iPad users are finding the Commusoft app slow. We’re working on a fix. Android phones and the web app are not affected. **To speed it up try:** 1. In the app, tap your **profile picture** at the top of the home screen 2. Tap **Diagnostics** 3. Tap the **brush icon** at the top of the screen If the app is still slow after this, contact our support team and we’ll help.

Started: Nov 02, 2026, 11:55 AM UTC
Resolved: Ongoing
Duration: ● 2h 1m
Detected by Pingoru: Nov 02, 2026, 11:55 AM UTC

Affected components

UK Datacenters (Mobile Application)US Datacenters (Mobile Application)

Update timeline

identified Nov 02, 2026, 11:55 AM UTC

**iOS app running slowly** Some iPhone and iPad users are finding the Commusoft app slow. We’re working on a fix. Android phones and the web app are not affected. **To speed it up try:** 1. In the app, tap your **profile picture** at the top of the home screen 2. Tap **Diagnostics** 3. Tap the **brush icon** at the top of the screen If the app is still slow after this, contact our support team and we’ll help.

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