Cognite incident

Partial service outage affecting CDF westeurope-1

Resolved after 16 hours 14 minutes, affecting Cognite InField and Cognite InField and 1 more, on August 19, 2026.

monitoring Aug 19, 2026, 05:46 PM UTC

The database issue has been resolved and services are recovering. We are monitoring the situation.

Started
Aug 19, 2026, 04:52 PM UTC
Resolved
Aug 20, 2026, 09:06 AM UTC
Duration
16h 14m
Detected by Pingoru
Aug 19, 2026, 04:52 PM UTC

Affected components

Cognite InFieldCognite InFieldCognite MaintainCognite InfieldCognite Data Fusion UICognite InFieldCognite Data Fusion UICognite Data Fusion UICognite InFieldCognite Data Fusion UI

Update timeline

  1. investigating Aug 19, 2026, 04:52 PM UTC

    We are aware of a service outage affecting the CDF cluster westeurope-1. The issue has severe impact on some but not all of the projects in cluster and are caused by a database server outage after a routine maintenance operation. Cognite's engineering team is actively working with our cloud provider to resolve the issue.

  2. monitoring Aug 19, 2026, 05:46 PM UTC

    The database issue has been resolved and services are recovering. We are monitoring the situation.

  3. resolved Aug 20, 2026, 09:06 AM UTC

    Issue is fixed, and no further degradations were observed.

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