Resolved after 7 hours 42 minutes, affecting Cognite Data Fusion UI and Cognite Data Fusion UI and 1 more, on October 14, 2026.
Upstream provider Microsoft has confirmed that the underlying service-side timeout issues in Azure OpenAI (East US 2) are fully resolved. Customer-facing mitigation remains in place and all Atlas AI agent chat metrics, traffic and availability have returned to normal operating baselines across all clusters.
Affected components
Update timeline
- investigating Oct 14, 2026, 03:56 PM UTC
We are investigating elevated errors affecting Atlas AI agent chat across multiple regions. Users may experience failed chat requests. Initial findings suggest upstream timeouts from Azure OpenAI in the East US 2 region may be contributing to the issue, including requests originating from other regions. We are continuing to investigate the cause and impact.
- resolved Oct 14, 2026, 11:39 PM UTC
Upstream provider Microsoft has confirmed that the underlying service-side timeout issues in Azure OpenAI (East US 2) are fully resolved. Customer-facing mitigation remains in place and all Atlas AI agent chat metrics, traffic and availability have returned to normal operating baselines across all clusters.
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