Resolved after 2 hours 16 minutes, affecting Cognite Data Fusion UI and Cognite Data Fusion UI and 1 more, on October 16, 2026.
The issue affecting 3D services in az-tyo-002 has been fixed by increasing the health probe startup delay. Service has been restored, and is now resolved.
Affected components
Update timeline
- investigating Oct 16, 2026, 11:50 AM UTC
We are investigating reports of service degradation and disruption affecting the 3D service in the az-tyo-002 cluster. 3D models and related API endpoints may be unavailable. Our engineering team is currently investigating the issue
- identified Oct 16, 2026, 12:05 PM UTC
The 3D service in the az-tyo-002 cluster is experiencing service disruptions due to repeated service restarts during startup health checks. The engineering team has identified the mitigation and is currently deploying an adjustment to the startup probe delays to stabilize the pods and restore service availability
- monitoring Oct 16, 2026, 12:34 PM UTC
The fix increased the health probe startup delay to 60 seconds. The 3D service in az-tyo-002 is back online, and pods appear to have stopped restarting. The engineering team is now Monitoring and checking the stability while awaiting customer confirmation.
- resolved Oct 16, 2026, 02:06 PM UTC
The issue affecting 3D services in az-tyo-002 has been fixed by increasing the health probe startup delay. Service has been restored, and is now resolved.
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