Azure OpenAI models show degraded performance

Update timeline

1. investigating Apr 27, 2026, 11:07 PM UTC

   Status: Investigating Azure OpenAI models are currently experiencing degraded availability in certain regions. Our team is actively monitoring the situation and working to restore full service. Affected production clusters: • aw-was-gp-001 • az-eastus-1 • az-gru-001 • az-pnq-gp-001 • az-tyo-002 • az-tyo-gp-001 Affected components Cognite InField (Degraded performance) Cognite Data Fusion API (Degraded performance) Cognite InField (Degraded performance) Cognite Maintain (Degraded performance) Cognite Data Fusion API (Degraded performance) Cognite Data Fusion UI (Degraded performance) Cognite Data Fusion UI (Degraded performance) Cognite Data Fusion UI (Degraded performance) Cognite InField (Degraded performance) Cognite Data Fusion API (Degraded performance) Cognite InField (Degraded performance) Cognite Data Fusion API (Degraded performance) Cognite Data Fusion UI (Degraded performance) Cognite Data Fusion API (Degraded performance) Cognite Maintain (Degraded performance) Cognite Data Fusion UI (Degraded performance) Cognite Data Fusion UI (Degraded performance) Cognite Maintain (Degraded performance) Cognite Maintain (Degraded performance) Cognite Maintain (Degraded performance) Cognite Maintain (Degraded performance) Cognite Infield (Degraded performance) Cognite Data Fusion API (Degraded performance) Cognite InField (Degraded performance)

2. monitoring Apr 27, 2026, 11:30 PM UTC

   Status: Monitoring Azure OpenAI model availability has stabilized. We are no longer observing 500 errors from Azure, though our team continues to monitor closely. Affected components Cognite Data Fusion UI (Degraded performance) Cognite InField (Degraded performance) Cognite InField (Degraded performance) Cognite InField (Degraded performance) Cognite Data Fusion API (Degraded performance) Cognite Data Fusion API (Degraded performance) Cognite Maintain (Degraded performance) Cognite Data Fusion API (Degraded performance) Cognite Data Fusion UI (Degraded performance) Cognite Data Fusion API (Degraded performance) Cognite Data Fusion UI (Degraded performance) Cognite Maintain (Degraded performance) Cognite Data Fusion UI (Degraded performance) Cognite Data Fusion UI (Degraded performance) Cognite Maintain (Degraded performance) Cognite Maintain (Degraded performance) Cognite Maintain (Degraded performance) Cognite Infield (Degraded performance) Cognite Maintain (Degraded performance) Cognite InField (Degraded performance) Cognite Data Fusion API (Degraded performance) Cognite Data Fusion API (Degraded performance) Cognite InField (Degraded performance) Cognite Data Fusion UI (Degraded performance)

3. resolved Apr 27, 2026, 11:50 PM UTC

   Status: Resolved Azure OpenAI GPT model endpoints in the affected US regions have fully recovered. Multiple rounds of health checks confirmed all endpoints are responding successfully with no errors. Affected components Cognite Data Fusion API (Operational) Cognite Data Fusion API (Operational) Cognite Maintain (Operational) Cognite Data Fusion UI (Operational) Cognite Data Fusion API (Operational) Cognite Maintain (Operational) Cognite Maintain (Operational) Cognite Maintain (Operational) Cognite Data Fusion API (Operational) Cognite Maintain (Operational) Cognite Data Fusion UI (Operational) Cognite InField (Operational) Cognite Data Fusion UI (Operational) Cognite Data Fusion API (Operational) Cognite InField (Operational) Cognite InField (Operational) Cognite Data Fusion API (Operational) Cognite Data Fusion UI (Operational) Cognite InField (Operational) Cognite InField (Operational) Cognite Data Fusion UI (Operational) Cognite Data Fusion UI (Operational) Cognite Maintain (Operational) Cognite Infield (Operational)