Cognite incident

Azure OpenAI models show degraded performance

Resolved after 43 minutes, affecting Cognite Data Fusion UI and Cognite Data Fusion UI and 1 more, on April 27, 2026.

resolved Apr 27, 2026, 11:50 PM UTC

Azure OpenAI GPT model endpoints in the affected US regions have fully recovered. Multiple rounds of health checks confirmed all endpoints are responding successfully with no errors.

Started
Apr 27, 2026, 11:07 PM UTC
Resolved
Apr 27, 2026, 11:50 PM UTC
Duration
43m
Detected by Pingoru
Apr 27, 2026, 11:07 PM UTC

Affected components

Cognite Data Fusion UICognite Data Fusion UICognite MaintainCognite Data Fusion APICognite InfieldCognite Data Fusion UICognite MaintainCognite Data Fusion UICognite Data Fusion APICognite Data Fusion API

Update timeline

  1. investigating Apr 27, 2026, 11:07 PM UTC

    Azure OpenAI models are currently experiencing degraded availability in certain regions. Our team is actively monitoring the situation and working to restore full service. Affected production clusters: • aw-was-gp-001 • az-eastus-1 • az-gru-001 • az-pnq-gp-001 • az-tyo-002 • az-tyo-gp-001

  2. monitoring Apr 27, 2026, 11:30 PM UTC

    Azure OpenAI model availability has stabilized. We are no longer observing 500 errors from Azure, though our team continues to monitor closely.

  3. resolved Apr 27, 2026, 11:50 PM UTC

    Azure OpenAI GPT model endpoints in the affected US regions have fully recovered. Multiple rounds of health checks confirmed all endpoints are responding successfully with no errors.

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