Degraded Performance – Data Modeling Service Experiencing Increased Error Rates, including 408 Request Timeout errors.

Update timeline

1. investigating Apr 01, 2026, 07:44 AM UTC

   "We are currently investigating an issue affecting the Data Modeling service. Some users may experience degraded performance and increased error rates, including 408 Request Timeout errors. Our engineering team is actively working to resolve the issue. We will provide further updates as the situation develops. "

2. investigating Apr 01, 2026, 07:54 AM UTC

   Please be informed that DMS services will be temporarily unavailable during the scheduled maintenance window. Maintenance Window: 16:00 – 18:00 CEST / 23:00 – 01:00 JST Cluster: az-tyo-gp-001

3. monitoring Apr 01, 2026, 02:48 PM UTC

   The scheduled maintenance has been successfully completed, and DMS service has returned to normal operation. The engineering team is continuing to monitor the service to ensure stability.

4. investigating Apr 02, 2026, 08:26 AM UTC

   We have observed that DMS services remain unstable. Consequently, the engineering team has decided to conduct additional emergency maintenance. Please be informed that DMS services will be temporarily unavailable during the maintenance window. Emergency Maintenance Window: 17:00 – 18:00 CEST / 00:00 – 01:00 JST Cluster: az-tyo-gp-001

5. identified Apr 02, 2026, 04:01 PM UTC

   Our teams have completed the emergency maintenance successfully, the engineering team is continuing to monitor the service to ensure stability.

6. monitoring Apr 02, 2026, 08:25 PM UTC

   Service success rates have recovered to 100%, and the affected dashboards are now reporting normal operation. The team is continuing to monitor the situation closely

7. resolved Apr 23, 2026, 05:53 PM UTC

   Since the success rates have returned to 100%, and all affected dashboards are reporting normal operation. The issue has been fully resolved.