Cognite incident

InField create observation asset tree not scrollable / asset selection blocked

Resolved after 5 hours 6 minutes, affecting Cognite InField and Cognite Hub and 1 more, on May 27, 2026.

resolved May 27, 2026, 09:10 PM UTC

The fix was successful in mitigating the issue. Furthermore, no issues were observed during the Monitoring period.

Started
May 27, 2026, 04:03 PM UTC
Resolved
May 27, 2026, 09:10 PM UTC
Duration
5h 6m
Detected by Pingoru
May 27, 2026, 04:03 PM UTC

Affected components

Cognite InFieldCognite HubCognite InfieldCognite InFieldCognite InfieldCognite Infield

Update timeline

  1. investigating May 27, 2026, 04:03 PM UTC

    The asset tree scroll function in Cognite InField's Create Observation flow is frozen, preventing users from scrolling the asset list or selecting assets via checkbox, which blocks observation creation. Currently, the issue is being investigated.

  2. identified May 27, 2026, 06:13 PM UTC

    The cause of the incident has been identified and the fix is currently in development. We expect the fix to be deployed as soon as possible.

  3. monitoring May 27, 2026, 09:07 PM UTC

    The team has successfully deployed a fix for the issue. The functionality is back to normal. We are moving to the monitoring stage.

  4. resolved May 27, 2026, 09:10 PM UTC

    The fix was successful in mitigating the issue. Furthermore, no issues were observed during the Monitoring period.

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